Kurasi is an Indonesian e-commerce platform dedicated to empowering micro, small, and medium-sized enterprises (MSMEs) with digital solutions. Established in 2020 by Mr. M. Nur Aripin, Kurasi was founded to address the growing need for digital transformation among Indonesian businesses, leveraging the increasing potential of the online market.
The platform was notably part of the Gojek Xcelerate program, an accelerator initiative, and incubated by Digitaraya in partnership with Google and Gojek. This background highlights Kurasi’s focus on digital innovation and its commitment to supporting the growth of MSMEs.
Kurasi provides a comprehensive suite of services designed to facilitate online selling. These services include:
- Online store creation: Enabling businesses to set up their digital storefronts easily.
- Product management: Tools for organizing and managing product listings.
- Order management: Streamlining the processing and tracking of customer orders.
- Payment gateway integration: Offering various payment options for customers.
- Shipping options: Providing integrations with logistics partners for package delivery.
- Marketing tools: Features to promote products and reach a wider audience.
- Analytics: Insights into sales performance and customer behavior.
Essentially, Kurasi acts as an enabler for businesses to establish and manage their online presence, making it simpler for them to sell products and services digitally.
How to Track Kurasi Packages
Tracking a package from a store that utilizes the Kurasi platform generally involves two main methods, as Kurasi primarily provides an e-commerce platform rather than being a direct courier service.
1. Via the Official Merchant’s Store/Order Confirmation:
When a purchase is made from a merchant powered by Kurasi, the buyer typically receives an order confirmation via email or within their account on the merchant’s website. This confirmation usually includes a tracking number provided by the actual shipping courier (e.g., JNE, J&T Express, SiCepat, Pos Indonesia, etc.) that the merchant uses. To track the package, the buyer should:
- Locate the tracking number in the order confirmation or details on the merchant’s website.
- Visit the official website of the specific courier indicated (e.g., jne.co.id, jet.co.id, sicepat.com).
- Enter the provided tracking number into the courier’s tracking portal to view the latest status of the shipment.
While Kurasi’s platform facilitates the order process, the direct tracking is performed through the chosen logistics partner.
Synctrack provides a multi-courier tracking platform that can be used to track Kurasi-related packages by using the courier’s tracking number. To use Synctrack for tracking:
- Obtain Your Tracking Number: Ensure the Kurasi-related tracking number is available, which is provided by the seller or merchant after shipment.
- Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input the tracking number into the designated field on the Synctrack website.
- Click “Track”: Click the “Track” button to view the tracking details of the shipment.
This method centralizes tracking for various couriers, offering a convenient way to monitor the package’s journey.
For general inquiries, support related to the Kurasi platform, or issues regarding the services provided by Kurasi, customers and merchants can reach out through their official contact channels:
Their physical office location is:
Menara Prima Lantai 15 Unit E, Jl. DR. Ide Anak Agung Gde Agung No.2, RT.5/RW.2, Kuningan Timur, Kecamatan Setiabudi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12950.
For specific package tracking issues, it is often more effective to first contact the merchant who processed the order or the actual courier service responsible for the delivery using the provided tracking number.
FAQs about Kurasi Tracking
Here are some frequently asked questions regarding Kurasi and package tracking:
1. What is Kurasi?
Kurasi is an e-commerce platform that provides tools and solutions for micro, small, and medium-sized enterprises (MSMEs) to create and manage their online stores, process orders, and facilitate digital sales. It is not a shipping or logistics company.
2. How do I track a package purchased from a store using Kurasi?
To track your package, you need the tracking number provided by the seller. This number belongs to the actual courier service handling the delivery (e.g., JNE, J&T Express, SiCepat). You should enter this tracking number on the official website of that specific courier or use a universal tracking tool like Synctrack.
If your tracking information is not updating, first allow some time for the system to refresh, as there might be a delay. If the issue persists, contact the seller or merchant from whom you made the purchase. They can verify the shipping status or directly inquire with their chosen courier service.
4. Who is responsible for delivering my package from a Kurasi-powered store?
The delivery of your package is the responsibility of the third-party courier service chosen by the merchant. Kurasi provides the e-commerce platform, but it does not directly handle the physical shipment or delivery of goods.
5. Can Kurasi directly assist with my package delivery issues?
Kurasi provides support for its e-commerce platform and services. For direct issues related to package delivery, such as delays, lost items, or damaged goods, it is best to contact the seller (merchant) first, as they have direct communication with the courier. The seller can then assist in resolving the delivery issue with their chosen logistics partner.
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