Matson

Matson Tracking Information

Matson, Inc. is a leading provider of ocean transportation and logistics services in the Pacific. Founded in 1882 by William Matson, the company began by transporting goods between San Francisco and Hawaii. Over its long history, Matson has been a pioneer in the shipping industry, notably introducing containerization to the Pacific in the 1950s. This innovation revolutionized cargo handling, improving efficiency and reducing transit times.

Matson’s core services include:

• Ocean Transportation: Providing shipping for a wide range of cargo, including containers, automobiles, and oversized project cargo, primarily serving Hawaii, Alaska, Guam, Micronesia, and various South Pacific islands.
• Logistics Services: Offering comprehensive supply chain solutions through its subsidiary Matson Logistics, which includes intermodal rail, warehousing, distribution, and freight forwarding.
• Terminal Operations: Managing efficient port operations to ensure smooth loading, unloading, and transfer of cargo.

Matson emphasizes its commitment to safety, environmental stewardship, and customer service, aiming to provide reliable and efficient shipping solutions across its extensive network.

How to Track Matson Packages

Tracking your Matson package ensures you stay informed about your shipment’s journey. There are primarily two effective ways to monitor your Matson cargo:

1. Via the Official Matson Website:
   • Visit the official Matson website, which is typically found at matson.com. While `https://www.cargo.chinamatson.com/` can also be used for certain inquiries, matson.com is the primary portal.
   • Look for the “Track & Trace” or “Tracking” section, usually prominently displayed on the homepage.
   • Enter your Matson booking number or container number into the designated tracking field. These are the primary identifiers for Matson shipments.
   • Click the “Track” or “Submit” button to view the current status, location, and estimated arrival time of your cargo.
2. Via Synctrack Tracking Tool:
   • Tracking your Matson package is simple and efficient using a third-party aggregator like Synctrack.
   • Obtain Your Tracking Number: Ensure you have your Matson booking number or container number, which is provided by Matson or the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your Matson tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

Matson primarily uses its official website for tracking. Other methods like dedicated mobile apps or SMS tracking are not widely advertised as primary tracking channels by Matson.

Matson Tracking Contact Number

For direct assistance with Matson tracking or any other inquiries, you can reach Matson’s customer service.

• Phone Number: You can contact Matson at 1-800-4MATSON (which translates to 1-800-462-8766). This toll-free number connects you directly with their customer support team.
• Email: Matson provides various email contacts depending on the nature of your inquiry (e.g., customer service, sales, specific department). For general customer service inquiries, it is often best to call the main number or use a contact form available on their matson.com website, which may route your email to the appropriate department. Specific email addresses are typically not provided as a single, general contact.
• Office Locations: Matson maintains corporate and operational offices in key locations, including:
  • Oakland, California (Corporate Headquarters)
  • Honolulu, Hawaii
  • Seattle, Washington
  • And various other port and logistics facilities.

It is advisable to check the “Contact Us” section on matson.com for the most current and specific contact details relevant to your region or inquiry.

FAQs about Matson Tracking

1. 1. What type of tracking number does Matson use?
   Matson primarily uses booking numbers or container numbers for tracking shipments. These unique identifiers allow customers to monitor the status of their cargo.

2. 2. How often is Matson tracking information updated?
   Matson tracking information is typically updated as the shipment progresses through key logistical milestones, such as departure from port, arrival at port, and availability for pick-up. Updates are usually in near real-time as these events occur.

3. 3. What should I do if my Matson tracking number is not working?
   First, verify that you have entered the correct booking or container number. If the issue persists, contact Matson Customer Service directly at 1-800-4MATSON for assistance, as there might be a delay in system updates or an issue with the tracking number itself.

4. 4. Can I track a Matson shipment without a booking or container number?
   Generally, no. A valid booking number or container number is essential to track a Matson shipment. These identifiers link directly to your specific cargo details within their system.

5. 5. What information does Matson tracking provide?
   Matson tracking typically provides the current status of your shipment (e.g., “In Transit,” “Arrived,” “Available for Pick-up”), its current location, and the estimated time of arrival (ETA) at its destination.