Parcelpoint

Parcelpoint Tracking Information

Parcelpoint is an Australian company established in 2011, specializing in providing a convenient network for Click & Collect deliveries and returns for online shoppers. The service addresses the challenges of missed deliveries and the inconvenience of traditional parcel collection by offering a vast network of local stores, including newsagents, pharmacies, and convenience stores, as accessible pickup and drop-off points.

Parcelpoint’s core service allows customers to choose a nearby Parcelpoint location during online checkout, ensuring their parcels are delivered to a secure and accessible spot, often with extended hours. This provides flexibility and convenience, making online shopping simpler for millions of Australians. For returns, Parcelpoint offers a streamlined process, enabling customers to easily drop off unwanted items at their local Parcelpoint store, facilitating a hassle-free return experience for both consumers and retailers. Parcelpoint has grown to become Australia’s largest Click & Collect and returns network, partnering with numerous major retailers to enhance their delivery and returns logistics.

How to Track Parcelpoint Packages

Tracking Parcelpoint packages can be done through multiple convenient methods:

1. Via the Official Parcelpoint Website:
   • Visit the official Parcelpoint website at https://parcelpoint.com.au/.
   • Locate the “Track your parcel” or tracking field typically found prominently on the homepage.
   • Enter your unique Parcelpoint tracking number into the provided field.
   • Click the “Track” or search button to view the current status and detailed journey of your package.
2. Via Synctrack Tracking Tool:
   • First, ensure possession of your Parcelpoint tracking number, which is typically provided by the retailer or sender.
   • Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Locate the designated input field and enter your Parcelpoint tracking number.
   • Click the “Track” button to display the most up-to-date tracking information for your Parcelpoint shipment.

Parcelpoint also keeps customers informed through email notifications regarding the status of their parcels, including when a parcel is ready for collection at the chosen Parcelpoint location.

What is Parcelpoint Tracking Contact Information

For inquiries related to Parcelpoint tracking or other support needs, the primary contact method is:

• Email Support: [email protected]

While a general customer support phone number is not prominently displayed for direct tracking inquiries on their main website, email remains the most efficient way to contact Parcelpoint for assistance.

FAQs about Parcelpoint Tracking

1. How long does it take for my Parcelpoint tracking information to update?

   Tracking information usually updates within 24-48 hours after the parcel has been dropped off at a Parcelpoint location or dispatched by the retailer. Delays may occur during peak periods.

2. What does “Ready for Collection” mean in Parcelpoint tracking?

   “Ready for Collection” signifies that your package has arrived at your selected Parcelpoint location and is available for pickup. You will typically receive an email notification when it reaches this status, often including a collection barcode or QR code.

3. What if my Parcelpoint tracking status hasn’t changed for a while?

   If your Parcelpoint tracking status has not updated for an extended period, it is advisable to first allow a few more business days, as updates can sometimes be delayed. If the issue persists, contacting Parcelpoint support via email at [email protected] with your tracking number is recommended for further investigation.