Posti

Posti tracking information

History & Profile

• Founded in 1638, Posti Group Corporation (formerly Suomen Posti and Itella) is wholly owned by the Finnish state and headquartered in Helsinki.

• Core divisions include Postal Services, Parcel & Logistics Services and OpusCapita (financial process automation).

• A universal service obligation mandates weekday letter delivery to all Finnish municipalities; parcel and freight services extend across the Nordics, Baltics and beyond.

Service Portfolio

• Mail & Letters: Traditional, registered, express, insured and direct mail distribution.

• Parcels & E-commerce: Prepaid online shipping, parcel lockers, home delivery, international freight (road, air, sea, rail).

• Warehousing & Internal Logistics: Tailored storage, handling and on-premises logistics support.

• Digital Tools: OmaPosti web/app for tracking, delivery options, address changes and pickup requests.

How to Track Posti Packages?

Via the official Posti website or OmaPosti app

1. Navigate to the Tracking page on posti.fi/en or open the OmaPosti mobile app.

2. Enter the item ID (starts with JJFI) into the tracking field.

3. View real-time status: sorting location, estimated delivery time and final delivery confirmation.

Via the Synctrack platform

1. Ensure possession of the Posti tracking number provided by the sender.

2. Visit the Synctrack Tracking page at synctrack.io/couriers.

3. Input the tracking number in the designated field and select Track to retrieve the latest shipment details under the “Posti tracking” label.

Posti tracking contact information

Phone (consumers)

• +358 100 5577

Phone (business customers)

• +358 200 77000

Chat

• Accessible by logging into OmaPosti and selecting Chat for instant messaging with support agents.

Email

• Accessibility feedback: [email protected]

Head Office Location

• Street address: Postintaival 7 A, 00230 Helsinki, Finland

• Postal address: PL 1, 00011 POSTI

Posti Tracking FAQs

Q: Why won’t my Parcel Locker open?

Ensure the locker’s C key is pressed before entering the code; verify the locker name matches the one on your arrival notice.

Q: My parcel shows as delivered but isn’t with me. What now?

Check for placement in a mailbox (small parcels) or private locker. If still missing, contact support by phone or chat.

Q: Can the pickup location be changed?

Yes—request a new pickup point via OmaPosti chat or call customer service; note that a transportation fee may apply.

Q: Why is my parcel still arriving at my old address?

Parcel deliveries aren’t affected by change-of-address settings; select a new My Pickup Point in OmaPosti for future orders.

Q: What form must my tracking ID take?

Parcel and trackable letter IDs begin with JJFI; standard and untracked items cannot be traced online.