Sagawa (佐川急便) is a major Japanese transportation and logistics company. Founded in 1957 by Kiyoshi Sagawa, the company began as a small parcel delivery service. Over decades, it has grown to become one of Japan’s leading courier services, known for its extensive domestic network and efficient delivery operations. Sagawa Express Co., Ltd. is headquartered in Kyoto, Japan.
Sagawa’s core business revolves around parcel delivery services, encompassing a wide range of logistics solutions for both individuals and businesses. Their services include:
- Domestic Parcel Delivery (飛脚宅配便 – Hikyaku Takkyubin): The primary service for delivering parcels across Japan, offering various speed and size options.
- Corporate Solutions: Tailored logistics services for businesses, including supply chain management, warehousing, and dedicated transport.
- International Shipping: Services for sending and receiving packages globally, leveraging partnerships with international carriers.
- Specialized Transport: Solutions for specific needs such as chilled/frozen goods, large items, and sensitive documents.
- Eco-Friendly Initiatives: Sagawa is also actively involved in environmental efforts, implementing eco-friendly delivery methods and developing sustainable logistics.
The company’s strength lies in its comprehensive network of sales offices, distribution centers, and a large fleet of vehicles, enabling reliable and timely delivery throughout Japan. Sagawa emphasizes punctuality and customer service, making it a trusted name in the Japanese logistics industry.
How to Track Sagawa (佐川急便) Packages
Tracking your Sagawa (佐川急便) package is straightforward, with multiple options available to monitor your shipment’s journey.
- Via the Official Sagawa Website:
The most direct method to track your Sagawa (佐川急便) package is through their official website, http://www.sagawa-exp.co.jp/.
- Locate the “お荷物お問い合わせ” (Package Inquiry) section, usually prominent on the homepage.
- Enter your tracking number (お問い合わせ送り状No.) into the designated field. This number typically consists of 10 to 12 digits.
- Click the “お問い合わせ開始” (Start Inquiry) button to view the real-time status and delivery progress of your parcel.
- Via Synctrack Tracking Tool:
Tracking your Sagawa (佐川急便) package is simple and efficient using third-party tracking platforms like Synctrack. Follow these steps to use the Synctrack platform:
- Obtain Your Tracking Number: Ensure you have your Sagawa (佐川急便) tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your shipment.
- Via Sagawa Mobile App (佐川急便公式アプリ):
Sagawa also offers a mobile application for smartphones. After downloading the official Sagawa Express app, users can register their tracking numbers to receive notifications and manage deliveries directly from their device. The app provides convenient access to tracking information, delivery change requests, and more.
For inquiries regarding Sagawa (佐川急便) tracking or other services, you can contact their customer service:
- Customer Service Phone Number: 0570-010-850 (Navi Dial – charges may apply)
- Regional Branch Contacts: For specific inquiries related to a particular delivery or area, it is often recommended to contact the local Sagawa sales office responsible for the delivery. Information on local offices can typically be found on the Sagawa website under their “営業所検索” (Sales Office Search) section.
- Online Inquiry Form: While a direct public email address for general inquiries is not typically provided, Sagawa’s website often features an “お問い合わせ” (Inquiry) section with online contact forms for various types of questions, including those related to tracking and delivery issues. These forms allow users to submit their questions and receive a response.
FAQs about Sagawa (佐川急便) Tracking
What if my Sagawa tracking number is not working or shows no information?
If your tracking number shows no data or an error, first verify that you have entered the correct 10 to 12-digit number. It may take some hours for tracking information to appear online after the package has been picked up. If the issue persists after 24 hours, contact the sender to confirm the tracking number or reach out to Sagawa customer service with your parcel details.
How can I change the delivery time or address for my Sagawa package?
If your Sagawa (佐川急便) tracking status indicates the package is in transit or has not yet been delivered, you may be able to request a change in delivery time or location. This can often be done through the “お荷物お問い合わせサービス” (Package Inquiry Service) on the official website by entering your tracking number and selecting the “お届け日時変更” (Change Delivery Date/Time) or “お届け先変更” (Change Delivery Address) option, or by using the Sagawa mobile app. Alternatively, contact Sagawa customer service directly.
What does “配達中” (Haitatsuchu) or “ご不在” (Gofuzai) mean in Sagawa tracking?
“配達中” (Haitatsuchu) means the package is “In Delivery” or “Out for Delivery”. This indicates that the package is currently with a delivery driver and is on its way to the recipient’s address.
“ご不在” (Gofuzai) means “Not Present” or “Undeliverable – Recipient Not Home”. This occurs when the delivery attempt was made, but no one was available to receive the package. Sagawa typically leaves a “不在連絡票” (absence notification slip) with instructions on how to arrange a re-delivery.
0570-010-850 
