Below are guidelines and tips for Sailpost tracking:
Sailpost Tracking Information
Sailpost is an Italian postal and logistics operator that offers a wide range of services for businesses and individuals. Established with a strong focus on innovation and efficiency, Sailpost aims to provide a reliable alternative in the Italian postal market.
History and Evolution:
Founded in 2000, Sailpost emerged as one of the first private postal operators in Italy following the liberalization of the postal sector. Over the years, it has expanded its network and service offerings, building a reputation for competitive pricing and a strong local presence through its numerous agencies across Italy. The company is part of the TD Group, a conglomerate with diversified interests in various sectors.
Services Offered:
Sailpost’s core services include:
- Postal Services: Handling of ordinary and registered mail, express mail, and bulk mail for businesses. This includes collection, sorting, transport, and delivery.
- Parcel Delivery: Domestic parcel shipping solutions, often with various speed options to meet different customer needs.
- Logistics Solutions: Tailored services for companies, including e-commerce logistics, warehouse management, and distribution.
- Value-Added Services: Such as cash-on-delivery options, proof of delivery, and return management.
- Financial Services: Some agencies may offer bill payments, money transfers, and other financial convenience services.
Sailpost leverages a capillary network of authorized agencies and direct branches throughout Italy, ensuring widespread coverage and accessibility for its customers. Their operational model emphasizes customer proximity and personalized service.
How to Track Sailpost Packages
Tracking a Sailpost package is a straightforward process, primarily done through their official website or third-party tracking platforms.
1. Via the Official Sailpost Website:
The most direct way to track your Sailpost shipment is through their official portal.
- Visit the website: Navigate to the Sailpost official website at http://www.sailpost.it/.
- Locate the Tracking Section: On the homepage, typically in a prominent position (often at the top or center), you will find a tracking field labeled “Cerca la tua spedizione” (Search your shipment) or “Tracking”.
- Enter Your Tracking Number: Input your Sailpost tracking number into the designated field. This number is usually provided to you by the sender at the time of shipment.
- Initiate Tracking: Click the “Cerca” (Search) or similar button. The system will then display the current status and history of your shipment.
For an alternative tracking experience that can often track multiple couriers from a single interface, you can use Synctrack.
- Obtain Your Tracking Number: Ensure you have your Sailpost tracking number, which is provided by the seller or sender.
- Visit Synctrack: Go to the Synctrack Tracking Page specifically for couriers: https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your Sailpost tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your Sailpost shipment.
Sailpost does not explicitly mention official mobile apps or SMS tracking services on their website for general package tracking at this time. The primary methods remain their website and third-party tracking platforms.
Sailpost Tracking Contact Number
For direct assistance regarding Sailpost tracking or other service inquiries, you can use the following contact details:
- Contact Phone Number: +39 800 933 311
- Email: [email protected] (Note: This is a PEC – Posta Elettronica Certificata – certified email address, primarily for formal communications within Italy. For general customer service inquiries, it is often recommended to first consult their website’s “Contatti” or “Assistenza Clienti” section for a standard contact form or a different email address if available, or use the toll-free number for immediate assistance.)
The main operational headquarters for Sailpost are located in Italy.
FAQs About Sailpost Tracking
Here are some frequently asked questions regarding Sailpost tracking:
1. What is a Sailpost tracking number?
A Sailpost tracking number is a unique alphanumeric code assigned to your package or mail item when it is shipped. This number allows you to monitor the journey and current status of your shipment from dispatch to delivery.
2. Why is my Sailpost tracking information not updating?
There could be several reasons why your Sailpost tracking information is not updating. It may take some time (typically a few hours, sometimes up to 24-48 hours) for the initial scan to appear in the system after the package has been dropped off. Delays can also occur due to weekends, public holidays, customs processing, or operational issues. If the status remains unchanged for an extended period, it is advisable to contact Sailpost customer service.
3. What do the different Sailpost tracking statuses mean?
Common Sailpost tracking statuses include:
- In Transito / In lavorazione: The package is currently being processed or is in transit between Sailpost facilities.
- In Consegna: The package is out for delivery and should arrive at its destination soon.
- Consegnato: The package has been successfully delivered to the recipient.
- Senza Esito / Destinatario assente: Delivery was attempted but failed, often because the recipient was not available. A new attempt or pick-up instructions may follow.
- Giacenza: The package is being held at a Sailpost facility or collection point, often awaiting pick-up by the recipient or further instructions.
4. Can I change the delivery address of my Sailpost package?
Changing the delivery address of a package already in transit with Sailpost can be difficult and is not always guaranteed. It usually depends on the service level, the stage of delivery, and Sailpost’s specific policies. It is best to contact Sailpost customer service as soon as possible with your tracking number to inquire about the possibility of a change or redirection.
+39 800 933 311 
