Serpost

Serpost Tracking Information

Serpost, officially known as Servicio Postal del Perú S.A., is the national postal service of Peru. Established as SERPOST S.A. in 1991, it is the sole universal postal operator responsible for providing postal services throughout the Peruvian territory and connecting Peru with the rest of the world. Serpost is a state-owned company supervised by the Ministry of Transport and Communications.

Serpost offers a comprehensive range of postal services for both domestic and international mail. Key services include:

• National and International Mail: Handling letters, postcards, and other documents.
• Parcels: Managing packages of various sizes and weights for delivery within Peru and abroad.
• Express Mail Service (EMS): A fast and reliable door-to-door service for urgent documents and merchandise, offering expedited delivery with tracking capabilities.
• Specialized Services: This includes certified mail, money orders, and other value-added options designed to meet specific customer needs.

Their operations are crucial for the logistical and communication infrastructure of Peru, ensuring the timely and secure delivery of millions of items annually.

How to Track Serpost Packages

Tracking a Serpost package provides real-time updates on its journey. There are primarily two reliable methods to track your shipments:

1. Via Serpost Official Website:

The most direct way to track a Serpost package is through their official website.

• Obtain Your Tracking Number: Ensure you have the tracking number provided by the sender or the postal service. This number is typically a combination of letters and numbers (e.g., EE123456789PE, CP123456789PE).
• Visit the Serpost Website: Navigate to the Serpost official website at https://www.serpost.com.pe/Cliente/Home/Paginacomercial.
• Locate the Tracking Field: On the homepage, or often under a “Seguimiento” (Tracking) or “Rastreo” section, you will find a designated field to enter your tracking number.
• Enter Your Tracking Number: Accurately input your tracking number into the provided text box.
• Initiate Tracking: Click the “Buscar” (Search) or similar button to retrieve the tracking details of your shipment. The website will display the current status and history of your package.

2. Via Synctrack Tracking Tool:

Synctrack offers a convenient platform for tracking Serpost packages alongside many other carriers.

• Obtain Your Tracking Number: Ensure you have your Serpost tracking number, which is provided by the seller or sender.
• Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
• Enter Your Tracking Number: Input your tracking number in the designated field.
• Click “Track”:** Click the “Track” button to view the tracking details of your Serpost shipment.

At present, Serpost does not widely advertise tracking via a dedicated mobile app or text message service for general public use. The primary tracking methods remain their official website and third-party tracking services.

Serpost Tracking Contact Number

For inquiries regarding Serpost tracking, services, or general assistance, customers can reach out using the following contact details:

• Central Phone Number: (01) 511-0000
• Email for Consultations/Claims: [email protected] or [email protected]
• Main Office Location: Av. Tomás Valle S/N, Interior del Aeropuerto Internacional Jorge Chávez, Callao, Perú.

FAQs about Serpost Tracking

1. How do I find my Serpost tracking number?

Your tracking number is usually provided by the sender or merchant immediately after your package has been dispatched. It is typically found in the shipping confirmation email or on the shipping receipt.

2. What do the different Serpost tracking statuses mean?

Common tracking statuses include:

• “Admitido” or “Pre-registrado“: The shipment has been registered or accepted by Serpost.
• “En Tránsito“: The package is currently moving between facilities or on its way to the destination.
• “Llegada a Oficina de Destino“: The package has arrived at the local Serpost office responsible for final delivery.
• “En Distribución“: The package is out for delivery by a courier.
• “Entregado“: The package has been successfully delivered to the recipient.
• “Retenido en Aduanas“: The package is being held by customs for inspection or duty payment.

3. What should I do if my Serpost tracking information is not updating?

If your tracking information has not updated for several days, first allow a few business days for transit and processing. If the status remains unchanged, contact Serpost’s customer service with your tracking number for assistance.

4. Can I track international shipments with Serpost?

Yes, Serpost provides tracking for international shipments sent to and from Peru. The tracking number for international parcels typically starts with two letters, followed by nine digits, and ends with a two-letter country code (e.g., EE123456789PE for a package from Peru, or a similar format for incoming packages).

5. What if my Serpost package is delayed or lost?

If your package is experiencing significant delays or appears lost, contact Serpost’s customer service using their provided phone number or email. Be prepared to provide your tracking number and details of your shipment. For international shipments, you might also need to contact the postal service of the origin country to initiate an inquiry or claim.