History: Established in 1636 as the Royal Postal Agency, rebranded as Posten AB in the 1990s, merged with Post Danmark in 2009, and adopted the PostNord name in 2015.
Services: Offers both letter and parcel delivery domestically (up to 20 kg) and internationally, including registered mail, express shipments, e-commerce logistics, and advertisement distribution. Payment options include digital postage, online payment, and in-store payment at service points.
Service Points: Over 3 000 outlets (post offices, franchise partners, parcel lockers) where items can be dropped off or collected. The PostNord App provides real-time tracking notifications and digital receipts.
Navigate to the Track area on postnord.se.
Enter the Shipment ID (parcel or letter number) into the search field.
Click “Track” to view the current status and location of the item.
Retrieve the PostNord Sweden tracking number from your sender or shipping receipt.
Go to the Synctrack tracking portal at synctrack.io/couriers.
Input the tracking number into the designated field.
Select “Track” to obtain live updates on transit progress and delivery status.
Phone (Domestic): 0771-33 33 10
Phone (International): +46 771 33 33 10
Email: [email protected]
Head Office: Terminalvägen 24, Solna, Stockholm 171 73, Sweden
How is a shipment tracked?
By entering the parcel or letter number on the Track page or in the PostNord App for continuous status updates.
Where do I find my tracking number?
On the shipping label, in the order confirmation email, or on the receipt provided by the sender.
Why isn’t the tracking information updating?
Updates may take up to 24 hours from the time of drop-off before appearing in the system.
Which items can be tracked?
Only parcels, registered mail, and other trackable services (e.g., EMS) are eligible for online tracking.
What should I do if there’s a delay or problem?
Contact PostNord Customer Service by phone or email to report any missing, delayed, or damaged shipments.