CNE Express, established in 2002 (also cited as 2003 in some sources), is a Shanghai-based logistics company specializing in cross-border e-commerce deliveries. It operates under Diyi International Logistics Co., Ltd., with a focus on international express shipping, warehousing, and tailored logistics solutions. The company partners with global carriers like DHL, FedEx, UPS, Royal Mail, and DPD for final-mile delivery, ensuring seamless logistics across 200+ countries.
Key services include:
Dedicated international lines (e.g., CNE Global Priority-UK, CNE Global Economy-France).
Small parcel delivery (e.g., CNE Global Pass Packet for packages under 2kg).
Air and ocean freight with integrated tracking for destinations like the US, UK, and Germany.
CNE emphasizes automated sorting systems and real-time tracking, prioritizing efficiency and transparency for e-commerce businesses and individual customers.
Via CNE Express Official Website:
Visit the CNE tracking page.
Locate the “Track Your Shipment” section.
Enter your tracking number (e.g., 3A5V371169456, DY0100055786859) and click “Track” for real-time updates.
Via Third-Party Tracking Platforms:
Use tools like Synctrack: https://synctrack.io/couriers/
Enter your CNE tracking number on the platform’s website to view status, location history, and estimated delivery dates.
Phone: +86 021-5109 6677 or +86 400-021-5600 (Mon–Sat: 8:00 AM–12:00 AM; Sun: 8:30 AM–6:30 PM).
Email: [email protected].
Headquarters: 15th Floor, Building G, Lane 1777, Hualong Road, Shanghai.
What does a CNE Express tracking number look like?
Tracking numbers vary (e.g., 2 letters + 11 digits, 20 digits). Examples: 3A5V645700229, 00340434727129082327.
How long does CNE Express take to deliver?
UK: 7–12 days.
US: 15 days.
Germany: 10 days.
Delays may occur due to customs or peak seasons.
Why is my package stuck at “Released From Export Customs”?
This indicates customs clearance is complete. Contact CNE or the destination carrier (e.g., DHL) if no updates follow.
Can I track CNE packages after they’re handed to local carriers?
Yes. Use the same tracking number on the final carrier’s website (e.g., DPD, Royal Mail).
What if my tracking number isn’t recognized?
Confirm the format or contact CNE’s customer service. Third-party tools may require manual carrier selection