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Packlink

Packlink is an online shipping comparison platform based in Madrid, Spain, partnering with leading carriers such as Correos Express, GLS, and SEUR. The service allows users to compare rates and services for both urgent and economy shipments, domestically and internationally, without needing to register. Packlink offers up to 50% savings on national shipments and up to 70% on international deliveries. Users can access door-to-door or drop-off options and select from a wide range of trusted couriers. For businesses and eCommerce, Packlink PRO provides a free platform to automate, manage, and track all shipments from a single dashboard, integrating with popular marketplaces and eCommerce solutions.

Via the Official Website:

  • Visit the Packlink website.

  • Use the tracking section on the homepage.

  • Enter your shipment reference or tracking number (e.g., a 19-digit code starting with “UN20” or a 32-character order ID).

  • View real-time updates on your shipment’s status and location.

Via Synctrack Tracking Tool:

  • Obtain your Packlink tracking number.

  • Go to the Synctrack Tracking page.

  • Enter your tracking number in the provided field.

  • Click “Track” to see the latest tracking details for your Packlink shipment.

  • Customer Support: Contact via the Help or Support page on the Packlink website

  • Live Chat Hours: Monday–Friday 08:00–20:00, Saturday 09:00–18:00 (closed Sundays and holidays)

  • How long does it take for tracking information to appear?
    Tracking details may take up to 12 hours to update after collection or drop-off.

  • What should I do if tracking is not updated?
    If there are no updates 48 hours after the expected delivery date, contact Packlink Customer Service via the support page.

  • Can both sender and recipient track the shipment?
    Yes, both parties can monitor the shipment using the reference or order ID.

  • What is the usual delivery time?
    Domestic deliveries in Spain typically take 2–4 days; international shipments may take up to 20 days.

  • How do I contact Packlink if I have an issue?
    Use the support page to submit a request, selecting the relevant topic (tracking, delivery, billing, etc.) and providing your order details.