BRT Bartolini (DPD) Tracking Guidelines and Tips

Tracking your BRT Bartolini (DPD) package ensures you stay informed about its journey. Below are guidelines and tips to help you effectively monitor your shipments.

BRT Bartolini (DPD) Tracking Information

BRT Bartolini is a prominent Italian express courier company, established in 1928 by Mr. Dattilo in Milan. Initially focused on freight forwarding, the company later adopted the Bartolini name, becoming a key player in the Italian logistics landscape. A significant milestone in its history occurred in 2011 when BRT became an integral part of the DPD Group (GeoPost), one of Europe’s largest international express courier networks. The DPD Group is wholly owned by La Poste, the French national postal service. This integration allows BRT to leverage an extensive global network for international deliveries, while maintaining a strong domestic presence and identity in Italy.

BRT operates an extensive network across Italy, comprising over 200 branches, 35 operational hubs, and more than 1300 convenient pickup points known as BRT-fermopoint. The company employs over 7000 individuals and is dedicated to technological innovation and sustainable practices in its operations. BRT’s core mission revolves around providing speedy, reliable, and flexible shipping solutions to meet customer needs.

Their services cater to a wide range of shipping requirements, including:

• National Services: Express (next-day delivery), Parcel (economy), Pallet (for heavy and bulky goods), 24 Ore (guaranteed next-day), Capi Appesi (hanging garments), Food (temperature-controlled transport), and tailored e-commerce solutions.
• International Services: Leveraging the DPD Group network for deliveries across Europe, and EuroExpress for wider international reach, complemented by Air Cargo and Sea Cargo options.
• Value-Added Services: These include logistics solutions, cash on delivery, insurance, and proof of delivery.

How to Track BRT Bartolini (DPD) Packages

Tracking your BRT Bartolini (DPD) package is straightforward using several methods:

1. Via BRT Bartolini Official Website:

   • Navigate to the official BRT Bartolini website at http://www.brt.it/.
   • On the homepage, locate the tracking section, typically a prominent field labeled “Cerca le tue spedizioni” or “Tracking.”
   • You can track your package using various identifiers:
     • ID Collo: The package ID number.
     • ID Spedizione: The overall shipment ID number.
     • Riferimento Mittente: A reference number provided by the sender.
     • Riferimento Destinatario: A reference number provided to the recipient.
     • Numero Avviso: A notice number, often used if a delivery attempt was made.
   • Enter the relevant tracking number in the designated field and click the “Cerca” (Search) or “Track” button to view your shipment’s status.

2. Via Synctrack Tracking Tool:

   Tracking your BRT Bartolini (DPD) package is simple and efficient. Follow these steps to use the Synctrack platform:

   • Obtain Your Tracking Number: Ensure you have your BRT Bartolini (DPD) tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

3. Via MyBRT App:

   • BRT Bartolini offers a dedicated mobile application, MyBRT, available for both Android and iOS devices.
   • Download the app from your device’s app store.
   • Once installed, you can log in or use guest tracking to enter your tracking number and receive real-time updates on your shipment, manage deliveries, and access other services.

4. Via Email or SMS Notifications:

   • Many senders or e-commerce platforms offer the option to receive automatic email or SMS notifications directly from BRT Bartolini regarding your package’s status updates, from dispatch to delivery.

BRT Bartolini (DPD) Tracking Contact Information

For assistance with BRT Bartolini (DPD) tracking or other inquiries, you can use the following contact details:

• Customer Service Phone Number: 199 113333 (This is a premium-rate number, typically charged per minute).
• Online Contact Form: BRT Bartolini typically provides an online contact form on their website under the “Contatti” or “Assistenza Clienti” section for various types of inquiries, including tracking issues, general information, and claims. This is often the preferred method for specific support.
• General Management Office Location:

  BRT S.p.A.
  Via Emilia 86
  20090 Segrate (MI)
  Italy

FAQs about BRT Bartolini (DPD) Tracking

1. What does “In giacenza” mean and what should be done?

   “In giacenza” indicates that your package is currently held at a BRT Bartolini branch or warehouse. This typically occurs due to an unsuccessful delivery attempt (e.g., recipient absent, incorrect address), or if the package is awaiting pick-up. To resolve this, the recipient should contact BRT Bartolini customer service or use their online services to arrange a new delivery attempt or schedule a direct pick-up from the branch.

2. How frequently is BRT Bartolini tracking information updated?

   BRT Bartolini tracking information is generally updated at each significant scanning event, such as package pickup, arrival at a sorting hub, departure from a hub, or an attempted delivery. Updates usually appear within a few hours of these events. During peak seasons or unforeseen circumstances, there might be slight delays in updates.

3. Can the delivery address or date be changed after shipment?

   In many cases, yes. BRT Bartolini offers options to manage your delivery through their online services (like MyBRT app) or by contacting customer service. You might be able to reschedule delivery, arrange for pickup at a BRT-fermopoint, or in some instances, change the delivery address. Specific options may depend on the sender’s contract and the package’s current status.

4. What should be done if the tracking information states “Delivered” but the package has not been received?

   First, verify with household members, neighbors, building reception, or any secure locations where the package might have been left. If the package is still not located, it is advisable to contact the sender (shipper) directly. The sender is the contractual client of BRT Bartolini and is best positioned to initiate an official investigation or claim with the courier.

5. What is the difference between an “ID Collo” and an “ID Spedizione” in BRT Bartolini tracking?

   An “ID Collo” (Package ID) refers to the unique identification number assigned to a single parcel or item within a shipment. An “ID Spedizione” (Shipment ID) is the master tracking number for an entire shipment, which may consist of multiple “colli” (packages). Using the “ID Spedizione” will typically show the tracking status for all individual packages associated with that overall shipment.