CDEK

CDEK Tracking Information

CDEK (СДЭК) is an international logistics operator established in 2000 in Novosibirsk, Russia. It has evolved into a significant player in the delivery and logistics market, offering a wide array of services for individuals and businesses globally. CDEK’s core mission revolves around providing fast, reliable, and convenient delivery solutions.

The company’s service portfolio is comprehensive, encompassing express delivery of documents and goods, parcel delivery for e-commerce, and complex logistics solutions. CDEK operates a vast network of pickup points (PVZ) and service offices across Russia, the Commonwealth of Independent States (CIS), and numerous international locations. Their services are designed to meet diverse customer needs, from urgent individual shipments to large-scale supply chain management for online retailers. This includes last-mile delivery, warehousing, and fulfillment services, ensuring a seamless experience for both senders and recipients.

CDEK emphasizes technological innovation to enhance its services, focusing on efficiency and customer satisfaction through integrated systems and mobile applications. The company has steadily expanded its global footprint, connecting various countries and facilitating cross-border trade with its extensive network and tailored delivery options.

How to Track CDEK Packages

Tracking your CDEK package is straightforward, with multiple convenient methods available:

1. Via CDEK Official Website:

   • Navigate to the CDEK official website at http://www.cdek.ru/.
   • On the homepage, locate the prominent “Track shipment” or “Отследить отправление” section.
   • Enter your unique CDEK tracking number (also referred to as the waybill number or tracking ID) into the designated input field.
   • Click the “Track” or “Отследить” button to view the real-time status and history of your shipment.

2. Via Synctrack Tracking Tool:

   • Tracking your CDEK package is simple and efficient. Follow these steps to use the Synctrack platform:
   • Obtain Your Tracking Number: Ensure you have your CDEK tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

3. Via CDEK Mobile Application:

   CDEK provides an official mobile application for both iOS and Android devices. This app allows users to conveniently track their shipments, manage deliveries, and access other services directly from their smartphones. Download the app from your respective app store, log in or register, and use the integrated tracking feature by entering your tracking number.

What is CDEK Tracking Contact Number

For inquiries regarding CDEK tracking or other services, customers can reach CDEK through the following channels:

• Phone Number: The primary contact phone number for CDEK within Russia is 8 800 250-04-05. For international inquiries, it is advisable to check the specific contact details provided on the CDEK website for your region.

• Email: The general email address for customer inquiries is [email protected].

• Office Location: CDEK’s headquarters are located in Novosibirsk, Russia, with major operational hubs and offices established in key cities like Moscow and across its extensive network globally. Specific office addresses can typically be found in the “Contacts” section of their official website.

FAQs about CDEK Tracking

1. How do I find my CDEK tracking number?
   Your CDEK tracking number is typically provided by the sender (seller or shipper) at the time of shipment dispatch. It can usually be found in your order confirmation email, on the shipping label, or within your account details on the sender’s website.

2. What should I do if my CDEK tracking number shows no information or is not working?
   If your tracking number is not yielding results, first verify that you have entered it correctly without any typos. Allow some time, usually up to 24-48 hours, for the initial scan to appear in the system after the package has been handed over to CDEK. If the issue persists, contact the sender to confirm the tracking number or reach out to CDEK customer service directly with your shipment details.

3. What do CDEK tracking statuses mean?
   CDEK tracking statuses provide updates on your package’s journey. Common statuses include: “Order created” (shipment data received), “Accepted at warehouse” (package in CDEK’s possession), “In transit” (moving between facilities), “Arrived at destination” (reached the destination city/depot), “Ready for pickup” (available at a pickup point), “Out for delivery” (on its way to the recipient’s address), and “Delivered” (successfully received by the consignee).

4. Can I change the delivery address or time for my CDEK package?
   It is often possible to change the delivery address or reschedule the delivery time for a CDEK package, but this depends on the current status of the shipment and the specific service chosen. It is recommended to contact CDEK customer service as soon as possible with your tracking number to inquire about modification options, as additional fees or conditions may apply.