CITITRANS

CITITRANS Tracking Information

CITITRANS is an Indonesian transportation company established in 2005. It began its operations by focusing on inter-city passenger shuttle services, connecting key cities such as Jakarta, Bandung, Semarang, Yogyakarta, Solo, Surabaya, Malang, Cirebon, and Kuningan. Over time, CITITRANS expanded its service portfolio beyond passenger shuttles to include Charter Shuttle, Tour packages, and Rent Car services. A significant expansion was the introduction of CITITRANS Cargo. This freight delivery service for goods and documents leverages the existing extensive CITITRANS network and frequent hourly departures, aiming to provide fast, secure, and convenient shipping solutions for its customers.

How to Track CITITRANS Packages

Tracking CITITRANS Cargo packages can be performed through several methods:

• Via the Official CITITRANS Cargo Mobile Application:
  CITITRANS offers a dedicated Cititrans Cargo mobile application for tracking shipments. This application is available for download from the Google Play Store for Android devices and the Apple App Store for iOS devices. Users can easily monitor the status and location of their cargo directly through the app.

• Via Synctrack Tracking Tool:
  To track a CITITRANS package using the Synctrack platform, ensure the CITITRANS tracking number is available. This number is typically provided by the sender or CITITRANS upon shipment booking. Proceed by visiting the Synctrack Tracking Page at https://synctrack.io/couriers/. Input the CITITRANS tracking number into the designated field and then click the “Track” button to retrieve the detailed tracking information for the shipment.

• Via CITITRANS Customer Service:
  For direct assistance with tracking or if online methods are not feasible, customers can contact CITITRANS customer service. Provide the tracking ID to their representatives via the call center or specific WhatsApp numbers available for various cities to inquire about the shipment’s status.

CITITRANS Tracking Contact Information

For inquiries related to CITITRANS tracking or other services, customers can use the following contact details:

• Call Center (General Inquiries & Cargo):
  * Phone Number: 021 79196000

• WhatsApp Contact:
  * CITITRANS provides specific WhatsApp numbers for its various city branches, which are available on their official website. These numbers offer a direct channel for inquiries, including those about cargo tracking.

• Email:
  * A general contact email address is not prominently listed on the official CITITRANS website. Communication is primarily directed through their provided phone numbers or WhatsApp channels.

• Head Office Location:
  * Address: Jl. Wolter Monginsidi No.20, RT.1/RW.7, Rw. Bar., Kec. Kby. Baru, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12180, Indonesia.

FAQs about CITITRANS Tracking

• How can a CITITRANS Cargo shipment be tracked?
  CITITRANS Cargo shipments can be tracked using the dedicated Cititrans Cargo mobile application, through the Synctrack online tracking platform, or by contacting CITITRANS customer service directly with the tracking ID.

• What is the format of a CITITRANS tracking ID?
  The specific format of a CITITRANS tracking ID is provided by CITITRANS or the sender at the time of booking or drop-off for your cargo shipment. It is essential for tracking.

• Is it possible to track CITITRANS passenger shuttle trips?
  Tracking services are typically provided for CITITRANS Cargo shipments, not for individual passenger shuttle trips. For shuttle schedule information, customers should refer to their booking details or contact CITITRANS directly.

• What steps should be taken if CITITRANS tracking information is not updating?
  If CITITRANS tracking information is not updating, it is recommended to directly contact CITITRANS customer service via their call center or WhatsApp channels, providing your tracking ID for assistance.