Compass

Compass Tracking Information

Compass Logistics and International Services, Inc. (often referred to as Compass) is a global freight forwarder and logistics provider. Established in 1989, Compass has built a reputation for delivering comprehensive logistics solutions. Their history is rooted in providing reliable, customized, and efficient supply chain services to businesses worldwide.

Compass offers a broad spectrum of services designed to manage the complexities of global trade. Key service offerings include:

• Air Freight: Expedited and standard services for urgent and time-sensitive shipments across international boundaries.
• Ocean Freight: Full Container Load (FCL) and Less than Container Load (LCL) options for cost-effective sea transport of goods, including project cargo and special equipment.
• Customs Brokerage: Expertise in navigating complex customs regulations, ensuring compliance and smooth clearance of imports and exports.
• Domestic Services: Ground transportation solutions, including Full Truckload (FTL) and Less than Truckload (LTL) services within national borders, often integrated with international movements.
• Warehousing & Distribution: Storage, inventory management, order fulfillment, and distribution services, including cross-docking and pick-and-pack operations.
• Projects: Specialized handling for oversized, heavy-lift, and complex project cargo, often requiring unique logistics planning and execution.
• E-commerce: Tailored logistics solutions to support online businesses, including last-mile delivery and returns management.
• Compliance: Guidance and support to ensure adherence to international trade regulations and security standards.

The company’s focus is on providing a seamless and integrated logistics experience, leveraging a global network and advanced technology to manage supply chains effectively.

How to Track Compass Packages

Tracking a Compass package allows customers to monitor the progress of their shipments from origin to destination. There are primarily two ways to track Compass packages:

1. Via the Official Compass Logistics Website:
   • Visit the official Compass Logistics website at http://www.compass-logistics.com/.
   • Look for a “Track Your Shipment” or “Tracking” section, typically prominent on the homepage.
   • Enter your tracking number in the designated field. This number is usually provided by the sender or Compass upon shipment booking.
   • Click the “Track” or “Submit” button to view the latest status and tracking details of your shipment.
2. Via Synctrack Tracking Tool:
   • Obtain Your Tracking Number: Ensure you have your Compass tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

Currently, the official Compass Logistics website does not explicitly mention tracking via a dedicated mobile app or SMS notifications. The primary method for online tracking is through their website portal.

Compass Tracking Contact Information

For direct inquiries regarding Compass tracking or other services, customers can use the following contact details:

• Phone Number: +1 (770) 692-0421
• Email Address: [email protected]
• Office Location (Headquarters):
  140 Interstate North Parkway West, Suite 220
  Atlanta, GA 30339
  United States

These contact points are available for general inquiries, tracking assistance, and support related to your Compass shipments.

FAQs About Compass Tracking

What is a Compass tracking number?

A Compass tracking number is a unique identifier assigned to each shipment by Compass Logistics. It allows customers and Compass to monitor the progress and location of a package throughout its journey. This number is typically provided by the shipper or appears on your shipping confirmation.

How often is Compass tracking information updated?

Compass tracking information is updated as the package moves through various stages of the logistics process, such as pickup, arrival at a facility, departure from a facility, customs clearance, and final delivery. The frequency of updates depends on the specific service, route, and events occurring during transit.

What should I do if my Compass tracking status shows no updates or is delayed?

If your Compass tracking status has not updated for an extended period or indicates a delay, it is recommended to first check the estimated delivery timeframe. If the delay is significant or the tracking remains stagnant, contact Compass Logistics customer service using the provided phone number or email for direct assistance and clarification.

Can I change the delivery address for a package being tracked by Compass?

Changing a delivery address for a package already in transit can be complex and depends on the stage of shipment and Compass’s policies. It is best to contact Compass Logistics customer service immediately with your tracking number to inquire about the possibility of an address change and any associated fees or limitations.

What if my Compass package is lost or damaged according to tracking?

If Compass tracking indicates a package is lost or damaged, or if you receive a damaged package, promptly contact Compass Logistics customer service. Provide your tracking number and details of the issue. They will guide you through the necessary steps for investigation, claim filing, and resolution according to their terms and conditions.