DPD (LU), a key part of DPDgroup, stands as a prominent parcel delivery service in Luxembourg. DPDgroup itself is the largest parcel delivery network in Europe. In Luxembourg, DPD services are officially operated by CLC (Car Postal Luxembourg Cargo), acting as DPDgroup’s exclusive representative.
DPD (LU) is dedicated to providing efficient and reliable parcel delivery solutions for both national and international shipments. The company caters to a wide range of needs, serving both business-to-business (B2B) and business-to-consumer (B2C) segments. Their core services are built upon a foundation of quality, reliability, and innovation, aiming to optimize the entire shipping process from collection to delivery.
Key offerings from DPD (LU) include:
- DPD Classic: A standard, reliable service for national and international parcel deliveries.
- DPD Express: Expedited delivery solutions for urgent shipments.
- DPD Predict: An interactive delivery service that provides recipients with detailed delivery information, including a one-hour delivery window, and options to reschedule or redirect their parcels for enhanced flexibility.
- Specialized services tailored for e-commerce businesses and various industries.
DPD (LU) also emphasizes its commitment to sustainability, striving for carbon-neutral parcel delivery across its network. The company leverages advanced technology and infrastructure to ensure a seamless and transparent shipping experience for its customers.
How to Track DPD (LU) Packages
Tracking DPD (LU) packages is straightforward, with multiple convenient options available:
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Via the Official DPD (LU) Website:
- Navigate to the official DPD (LU) website at https://www.dpd.com/lu/fr/.
- Locate the “Suivi de colis” (Parcel tracking) section, which is typically prominently displayed on the homepage.
- Enter the DPD (LU) tracking number into the designated input field.
- Click the “Suivre” (Track) or equivalent button to retrieve the latest status and journey details of your shipment.
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Via Synctrack Tracking Tool:
Tracking your DPD (LU) package is straightforward and efficient using Synctrack. Follow these steps to use the Synctrack platform:
- Obtain Your DPD (LU) Tracking Number: Ensure the DPD (LU) tracking number, provided by the sender, is available.
- Visit Synctrack: Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Enter Your DPD (LU) Tracking Number: Input the DPD (LU) tracking number in the designated field.
- Click “Track”: Select the “Track” button to view the tracking details of your shipment.
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Via DPD Mobile Application:
- For on-the-go tracking, the DPD App (available for both Android and iOS devices) provides a convenient solution.
- Download the DPD App from your device’s app store.
- Log in or create an account.
- Enter your DPD (LU) tracking number within the app to monitor your parcel’s progress, receive notifications, and manage deliveries.
For inquiries related to DPD (LU) tracking or other services, customers can use the following contact details:
- Phone Number: +352 39 98 400
- Email: [email protected]
- Office Location:
2, rue de la Gare
L-7590 Bissen, Luxembourg
FAQs about DPD (LU) Tracking
What should be done if the DPD (LU) tracking number is not working?
If a DPD (LU) tracking number is not providing updates, first double-check that the number has been entered correctly. It is advisable to wait a few hours, as tracking information may take some time to update after a package is dispatched. If the issue persists, contact the sender to confirm the tracking number or reach out to DPD (LU) customer service directly.
How long does DPD (LU) delivery typically take?
The delivery time for DPD (LU) packages varies depending on the service chosen (e.g., DPD Classic, DPD Express) and the destination. National deliveries within Luxembourg are generally quicker, often within 24-48 hours. International deliveries can take several business days, subject to customs procedures and destination country. Exact estimates are usually provided at the time of shipping or can be checked on the DPD (LU) website using the tracking number.
What do different DPD (LU) tracking statuses mean?
Common DPD (LU) tracking statuses include:
- “In transit”: The package is currently moving through the DPD network towards its destination.
- “Out for delivery”: The package has left the local depot and is on its way for final delivery to the recipient.
- “Delivered”: The package has been successfully delivered to the recipient’s address.
- “Exception”: An unforeseen event has occurred, such as an address issue, weather delay, or missed delivery attempt. Further details are usually provided with the exception message.
Can a delivery address be changed after a DPD (LU) package has been shipped?
Changing a delivery address after a DPD (LU) package has been shipped is sometimes possible, especially with services like DPD Predict. Recipients might receive a notification allowing them to redirect the parcel to a different address or a DPD Pickup point. However, changes are generally subject to the package’s current status and location. Once a package is “Out for delivery,” changes may no longer be feasible. It is best to use the DPD App or contact DPD (LU) customer service immediately for assistance.
What if a DPD (LU) package shows as delivered but has not been received?
If a DPD (LU) package is marked as delivered but has not been received, it is recommended to first check around the delivery location, including porches, mailboxes, and with neighbors. Sometimes packages are left in a secure location. If the package cannot be found, contact the sender to initiate an investigation with DPD (LU). Additionally, DPD (LU) customer service can provide further details about the delivery, such as GPS coordinates or the name of the person who signed for it.
+352 3998 400 