DPD Portugal is a prominent parcel delivery service, operating as part of the GeoPost Group, which is the international parcel delivery network of Le Groupe La Poste. Originally known as SEUR Portugal, the company rebranded to DPD Portugal in 2011, solidifying its integration into DPD’s extensive European network. DPD Portugal specializes in express parcel delivery both domestically within Portugal and internationally. The company emphasizes efficiency, innovation, and sustainability in its operations.
DPD (PT) offers a comprehensive range of services tailored for both businesses and individuals. For businesses, services include DPD Classic for standard domestic and international shipments, time-definite options like DPD 10:00 and DPD 12:00, and specialized solutions such as DPD Retour for returns and DPD Pharma for pharmaceutical logistics. For individual customers, key services include DPD Pickup, which utilizes a network of parcel shops for convenient collection and drop-off, and Predict, an interactive service allowing recipients to manage their delivery options and receive precise delivery windows. DPD (PT) is also committed to environmental responsibility, striving for carbon-neutral deliveries and investing in low-emission vehicle fleets.
How to Track DPD (PT) Packages
Tracking DPD (PT) packages offers multiple convenient methods to stay updated on your shipment’s progress.
1. Via the Official DPD (PT) Website:
The most direct way to track a DPD (PT) parcel is through their official website.
- Obtain Your Tracking Number: Ensure you have the tracking number provided by the sender. This is typically a multi-digit number.
- Visit the DPD (PT) Website: Go to `https://dpd.pt/`.
- Locate the Tracking Field: On the homepage, a prominent tracking field is available, often labeled “Pesquisar Envio” or “Código de Envio.”
- Enter Your Tracking Number: Input your tracking number into the designated field.
- Initiate Tracking: Click the “Pesquisar” or “Track” button to view the real-time status and history of your shipment.
For an alternative tracking experience that can centralize multiple shipments, Synctrack is a useful option.
- Obtain Your Tracking Number: Ensure you have your DPD (PT) tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page at `https://synctrack.io/couriers/`.
- Enter Your Tracking Number: Input your DPD (PT) tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your DPD (PT) shipment.
3. Via DPD (PT) App:
DPD (PT) offers a mobile application that allows users to manage and track their parcels on the go. The app typically provides features such as real-time tracking updates, estimated delivery windows, and options to reschedule deliveries or redirect parcels to a DPD Pickup point. Users can download the DPD app from their respective app stores (Google Play Store for Android or Apple App Store for iOS) and then enter their tracking number or link their account for seamless tracking.
4. Via Predict Service:
For recipients, DPD’s Predict service offers an interactive tracking experience. Once a parcel is dispatched, recipients receive notifications (via SMS or email) with an estimated one-hour delivery window. These notifications often include a direct link to a personalized tracking page where they can monitor the parcel’s progress and make changes to the delivery, such as choosing an alternative delivery date, having it delivered to a neighbor, or directing it to a DPD Pickup parcel shop.
For direct assistance with DPD (PT) tracking or other inquiries, customers can reach out using the following contact details:
Contact Phone Number: 707 45 45 45 (Note: This is a premium-rate number within Portugal).
Email Address: [email protected]
Official Head Office Location:
Sede DPD Portugal
Rua das Magnólias, 86
Edifício DPD – Tagus Park
2740-279 Porto Salvo, Portugal
FAQs about DPD (PT) Tracking
Here are some frequently asked questions regarding DPD (PT) tracking:
1. How do I track my DPD (PT) parcel?
You can track your DPD (PT) parcel by entering your tracking number on the official DPD (PT) website (`https://dpd.pt/`) in the designated tracking field. Alternatively, you can use the DPD mobile app or third-party tracking platforms like Synctrack.
If your tracking information has not updated for an extended period, first check if the expected delivery window has passed. If not, it might simply be that the parcel is in transit between scanning points. If the delay is significant or the estimated delivery date has passed without an update, it is advisable to contact DPD (PT) customer support via their phone number or email, providing your tracking number for assistance.
3. What is the DPD Predict service and how does it relate to tracking?
The DPD Predict service enhances tracking by providing recipients with a precise one-hour delivery window for their parcel, communicated via SMS or email. This service allows recipients to actively manage their delivery options directly from the tracking notification, such as rescheduling, delivering to a neighbor, or redirecting the parcel to a convenient DPD Pickup point, giving them more control over their delivery experience.
4. My parcel status says “Delivered” but I haven’t received it. What should I do?
If your DPD (PT) parcel status indicates “Delivered” but you have not received it, first check with household members or neighbors who might have accepted the parcel on your behalf. Also, look in safe places around your delivery address. If the parcel is still not found, immediately contact DPD (PT) customer support with your tracking number. They can investigate the delivery details and assist in locating your package.
707 45 45 45 