ETS

Guidelines and tips for ETS tracking are provided below, covering essential information, tracking methods, contact details, and frequently asked questions.

ETS Tracking Information

ETS Express (Shenzhen ETS Logistics Co., Ltd.) is a professional cross-border e-commerce logistics service provider. Founded in 2012 in Shenzhen, China, ETS Express is dedicated to offering high-quality, comprehensive, secure, and efficient logistics solutions for global cross-border e-commerce sellers. The company has established branches in key locations including Hong Kong, Guangzhou, Shanghai, Beijing, and Yiwu, extending its reach and service capabilities.

ETS Express provides a wide array of logistics services designed to meet diverse shipping needs. These services encompass international express delivery, international small package services, international dedicated line solutions, international air transport, international sea transport, and overseas warehousing. Additionally, they offer B2C FBA (Fulfillment by Amazon) and other comprehensive one-stop logistics solutions. Their focus is on optimizing the global supply chain for e-commerce businesses, emphasizing reliability and efficiency in their operations.

How to Track ETS Packages

Tracking your ETS package is straightforward, with multiple methods available to monitor your shipment’s progress.

1. Via the Official ETS Express Website:

To track your ETS package directly on their official platform:

• Access the ETS Express website: Navigate to https://www.ets-express.com/.
• Locate the tracking field: On the homepage, there is a prominent tracking input box, typically labeled “Please enter the waybill number” or similar.
• Enter your tracking number: Input your unique ETS tracking number into the provided field.
• Initiate tracking: Click the “Track” or “Query” button to view the real-time status and history of your shipment.

2. Via Synctrack Tracking Tool:

Tracking your ETS package is straightforward using the Synctrack platform:

• Obtain your ETS tracking number: Ensure you have your ETS tracking number, which is typically provided by the sender or seller.
• Visit the Synctrack Tracking Page: Go to https://synctrack.io/couriers/.
• Enter your ETS tracking number: Input your tracking number into the designated field.
• Click “Track”: Click the “Track” button to view the detailed tracking status of your shipment.

Currently, the official ETS Express website does not explicitly mention tracking via a dedicated mobile app or SMS services.

ETS Tracking Contact Information

For inquiries regarding ETS tracking or other services, you can reach ETS Express through the following contact details:

• Customer Service Email: [email protected]
• Business Cooperation Phone: +86-755-27773222
• Office Location: Room 202, Building 3, Zhongda Xincheng Phase 2, Fuyong Street, Bao’an District, Shenzhen, China.

FAQs about ETS Tracking

Here are some frequently asked questions regarding ETS tracking:

1. What should I do if my ETS tracking number is not working?

If your ETS tracking number shows no information or an error, first ensure you have entered the number correctly without any typos. It might take some time (up to 24-48 hours) for tracking information to appear after the package has been handed over to ETS Express, especially for international shipments. If the issue persists after this period, contact ETS Express customer service with your tracking number for assistance.

2. What do different ETS tracking statuses mean?

ETS tracking statuses provide updates on your package’s journey. Common statuses include “In Transit” (package is moving), “Arrived at destination hub” (package has reached the local sorting facility), “Out for Delivery” (package is with the courier for delivery), and “Delivered” (package has reached the recipient). Other statuses might indicate customs clearance, delays, or exceptions. Refer to the tracking details for specific explanations.

3. How long does ETS delivery typically take?

The delivery time for ETS packages varies significantly based on the service selected (e.g., international express, air freight, sea freight), the origin and destination countries, customs procedures, and unforeseen circumstances. Estimated delivery times are usually provided at the time of booking or by the sender. For specific package delivery estimates, check your tracking details or contact ETS Express directly.

4. What if my ETS package is delayed or lost?

If your ETS package is delayed beyond the expected delivery window, or if the tracking status has not updated for an extended period, it is recommended to first contact the sender for more information. If the sender cannot provide clarity, reach out to ETS Express customer service at [email protected] with your tracking number for investigation. They can provide detailed insights into the delay or initiate a lost package inquiry if necessary.