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GOX, officially known as Goxyl International Logistics (Shenzhen) Co., Ltd., is a cross-border international logistics company based in Shenzhen, China. It offers comprehensive global logistics solutions, primarily catering to the needs of cross-border e-commerce.
GOX integrates various services including express delivery, air transport, sea transport, warehousing, and customs declaration. The company emphasizes its competitive pricing, global network, efficient and professional service, and strong customs clearance capabilities as key advantages. Their core mission is to provide reliable and efficient logistics support for businesses operating in the international trade landscape.
The services provided by GOX include:
Tracking GOX packages can be performed through multiple avenues to ensure up-to-date information on your shipment’s journey.
Additional tracking methods like dedicated mobile applications or SMS notifications are not explicitly listed on the official GOX website.
For inquiries related to GOX tracking or other services, customers can reach out using the following contact details:
1. What is GOX and what logistics services do they provide?
GOX, or Goxyl International Logistics (Shenzhen) Co., Ltd., is a cross-border international logistics company. They provide a range of services including air freight, sea freight, express service, warehousing service, and customs clearance service to facilitate global trade, especially for cross-border e-commerce.
2. Where can I find my GOX tracking number?
Your GOX tracking number is typically provided by the seller or sender once the package has been dispatched. It is a unique identifier necessary to track your shipment’s progress. This number can usually be found in your order confirmation email, on the shipping label, or within your order details on the seller’s website.
3. What should I do if my GOX tracking information is not updating?
If your GOX tracking information is not updating, first allow some time (typically 24-48 hours) for the initial scans to appear and for updates to register. Delays can occur due to customs processing, transit times, or logistical reasons. If the status remains unchanged for an extended period, it is advisable to contact GOX customer service directly using the provided phone number or email for assistance.
4. How can I contact GOX for assistance with my shipment?
For assistance with your GOX shipment, including tracking inquiries, you can contact their customer service team. The primary contact methods are via phone at +86 400-112-1322 or by email at [email protected]. Provide your tracking number and any relevant details to help them assist you efficiently.