HOS Express, officially known as Haoyang Sheng International Logistics Co., Ltd. (浩洋盛国际物流有限公司), is a logistics service provider specializing in cross-border e-commerce logistics solutions for North America, primarily Canada and the United States. Established in 2014, the company has its headquarters in Shanghai, China, with additional branches located in Shenzhen and Yiwu.
HOS Express focuses on providing professional, efficient, safe, stable, and cost-effective logistics services to meet the demands of the rapidly growing e-commerce market. Their core services are designed to support businesses engaged in international trade, particularly those utilizing Amazon’s FBA (Fulfillment by Amazon) program and requiring overseas warehousing solutions.
The primary services offered by HOS Express include:
- Canada DDP Special Line: This service focuses on shipments to Canada, providing Delivered Duty Paid (DDP) solutions. It encompasses double customs clearance, door-to-door delivery, and full-process tracking for various e-commerce products, general cargo, and items with built-in batteries.
- Canada Overseas Warehouse: HOS provides overseas warehousing services in Canada to facilitate efficient B2C order fulfillment, return processing, and transshipment for e-commerce sellers.
- US FBA First Leg: This service supports businesses shipping to Amazon FBA warehouses in the United States. It includes options for express, air, and sea freight, along with customs clearance and truck delivery to FBA centers.
- US Overseas Warehouse: Similar to their Canadian offering, HOS provides overseas warehousing solutions in the United States for B2C order fulfillment, returns management, and transshipment.
HOS Express aims to become a preferred logistics service provider for North American e-commerce by building strong teams in operations, sales, and customer service.
How to Track HOS Packages
Tracking your HOS Express package is a straightforward process, with multiple methods available to keep you informed about your shipment’s journey.
- Via the Official HOS Express Website:
The most direct method to track your package is through the official HOS Express website.
- Navigate to the HOS Express homepage at http://www.hos-exp.com/.
- Locate the “物流追踪” (Logistics Tracking) section, typically found prominently on the homepage.
- Enter your unique HOS tracking number (单号) into the designated tracking field.
- Click the “查询” (Query) button to view the current status and detailed tracking history of your shipment.
- Using Synctrack Tracking Tool:
You can also track your HOS Express package using third-party tracking platforms like Synctrack.
- Obtain Your Tracking Number: Ensure you have your HOS Express tracking number, which is provided by the seller or sender.
- Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your HOS tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your HOS Express shipment.
HOS Express primarily offers web-based tracking through their official site. As of current information, there are no specific mentions of official mobile apps or direct SMS/email tracking services for customers provided by HOS on their website.
For inquiries regarding your HOS Express tracking or other logistics services, you can reach out to their customer support team using the following details:
- Phone Number: +86 18917502335
- Email Address: [email protected]
- Shanghai Headquarters Address: Room 701, Building L3, Hongqiao World Center, No. 1588 Zhuguang Road, Qingpu District, Shanghai, China (上海市青浦区诸光路1588弄虹桥世界中心L3栋701室).
HOS Express also maintains branch offices in Shenzhen and Yiwu.
FAQs about HOS Tracking
Here are some frequently asked questions regarding HOS tracking:
- How can a package be tracked with HOS Express?
Packages can be tracked directly on the official HOS Express website by entering the tracking number in the “Logistics Tracking” section. Alternatively, third-party tracking platforms like Synctrack can be used by entering the HOS tracking number on their respective tracking pages.
- What should be done if the HOS tracking number shows no updates or is not working?
If your HOS tracking number is not displaying updates, first verify that the tracking number has been entered correctly. It may take some time for the initial scan to appear in the system after the package has been handed over to HOS Express. If no updates appear after 24-48 hours, it is advisable to contact the sender of the package for clarification or reach out to HOS Express customer service with your tracking number.
- What do common HOS tracking statuses mean?
Common HOS tracking statuses indicate the package’s progress. “In Transit” typically means the package is on its way to the destination or next facility. “Customs Clearance” indicates the package is being processed through customs. “Out for Delivery” means the package has left the local distribution center and is on its way to the final destination. “Delivered” confirms the package has successfully reached its recipient.
- What is the typical delivery time for HOS Express shipments?
HOS Express delivery times vary depending on the service selected (air, sea, express), the origin and destination, and customs processing times. As a cross-border logistics provider primarily serving North America from China, delivery can typically range from several days for express air freight to several weeks for standard sea freight services. HOS Express aims for stable and efficient timeliness.
- Is it possible to change the delivery address for an HOS package once it has been shipped?
Changing the delivery address for a package already in transit can be complex and is often subject to the policies of the specific service and destination country. It is generally recommended to contact the sender or seller first, as they are the party with the direct contract with HOS Express. They may be able to initiate a request with HOS Express, though success is not guaranteed, especially if the package is already close to its final destination or undergoing customs procedures.
+86 18917502335 
