Nova Poshta

Nova Poshta Tracking Information

Nova Poshta is the leading private postal and logistics operator in Ukraine. Founded in 2001, the company rapidly developed a comprehensive network across the country, becoming synonymous with express delivery services for documents, parcels, and cargo. Their services cater to both individuals and businesses, offering a reliable and fast delivery solution.

Nova Poshta’s extensive infrastructure includes thousands of branches (post offices) and a vast network of parcel lockers (Postomats), providing convenient options for sending and receiving shipments. Beyond domestic services, the company has expanded its reach internationally through Nova Poshta Global, facilitating import and export operations for parcels and cargo worldwide. This global expansion allows for seamless international delivery.

The company’s commitment to innovation and customer service is reflected in its diverse offerings, which also include fulfillment services, warehousing, and financial services such as money transfers. Nova Poshta continuously invests in technology and logistics solutions to maintain its position as a market leader, emphasizing efficiency and speed in its delivery processes.

How to Track Nova Poshta Packages

Tracking your Nova Poshta package is straightforward, with multiple convenient methods available:

1. Via the Official Nova Poshta Website:

• Visit the official Nova Poshta website at http://novaposhta.ua/.
• On the homepage, locate the prominent tracking field, often labeled “Відстежити” (Track).
• Enter your tracking number (also known as a consignment note number or declaration number) into the designated input box.
• Click the “Track” or “Відстежити” button to view the real-time status and detailed history of your shipment.

2. Via Synctrack Tracking Tool:

• Tracking your Nova Poshta package is simple and efficient using the Synctrack platform.
• Obtain Your Tracking Number: Ensure you have your Nova Poshta tracking number, which is provided by the sender.
• Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
• Enter Your Tracking Number: Input your tracking number in the designated field.
• Click “Track”: Click the “Track” button to view the tracking details of your shipment.

3. Via the Nova Poshta Mobile Application:

• Download the official Nova Poshta mobile application, available for both iOS and Android devices.
• Log in or create an account.
• Enter your tracking number into the tracking section of the app to receive push notifications and detailed updates on your parcel’s journey directly on your mobile device.

4. Via Viber or Telegram Bots:

• Nova Poshta offers official bots on popular messaging platforms like Viber and Telegram.
• Search for “Nova Poshta” in the respective app’s bot directory.
• Interact with the bot by sending your tracking number to receive instant updates on your package status.

Nova Poshta Tracking Contact Number

For inquiries related to Nova Poshta tracking or other services, you can use the following contact information:

• Contact Phone (International/Mobile): +38 (098) 450 06 09
• Corporate Email: [email protected]
• Toll-Free Customer Service (within Ukraine): 0-800-500-609

FAQs about Nova Poshta Tracking

1. What is a Nova Poshta tracking number?

A Nova Poshta tracking number, also known as a consignment note number or declaration number, is a unique identifier assigned to each shipment. It typically consists of 11 to 14 digits and is essential for monitoring the delivery status of your package.

2. How long does Nova Poshta delivery take?

Nova Poshta delivery times generally depend on the destination. Domestic shipments within Ukraine usually take 1-3 business days. International deliveries can vary significantly based on the destination country, customs procedures, and chosen service, typically ranging from 5 to 20 business days or more.

3. What should be done if the Nova Poshta tracking number is not working?

If your Nova Poshta tracking number is not working, first ensure you have entered it correctly, checking for any typos or missing digits. It may take some time for the tracking information to become active after the parcel is sent. If the issue persists after a few hours, contact Nova Poshta customer support with your tracking number and shipment details.

4. What do Nova Poshta tracking statuses mean?

Common Nova Poshta tracking statuses include:

• “Created electronic waybill”: The shipment has been registered, but the parcel has not yet been handed over.
• “Shipment received at sorting center”: The package is being processed at a sorting facility.
• “On the way to destination point”: The parcel is in transit to the recipient’s chosen branch or address.
• “Arrived at branch”: The package has reached the designated Nova Poshta branch and is ready for pickup.
• “Delivered”: The shipment has been successfully handed over to the recipient.
• “Attempted delivery”: Delivery was attempted but unsuccessful (e.g., recipient absent).

5. Can the delivery address or recipient be changed after sending a Nova Poshta parcel?

Yes, in some cases, it is possible to change the delivery address or recipient for a Nova Poshta parcel while it is in transit. This service is typically available through the Nova Poshta mobile app, personal account on the website, or by contacting customer support. Additional fees may apply for such changes.