Penghai

Penghai Tracking Information

Penghai International Freight Forwarding Co., Ltd. (深圳市彭海国际货运代理有限公司), often referred to as Penghai Express or Penghai, is a cross-border e-commerce logistics service provider. Established in 2017, the company is headquartered in Shenzhen, China. Penghai focuses on offering a comprehensive range of logistics solutions tailored for the e-commerce sector.

Their services primarily include:

• International Express: Utilizing major global carriers such as DHL, UPS, FedEx, and Aramex for worldwide shipments.
• Dedicated Lines (Special Lines): Providing optimized logistics channels for specific regions, including but not limited to the United States, Europe, Japan, Australia, Canada, Mexico, and Southeast Asia. These dedicated lines aim to offer more stable and cost-effective shipping solutions.
• E-commerce Warehousing: Offering warehousing services designed to support online retailers, including storage, order fulfillment, and inventory management.
• Customs Clearance: Assisting with the necessary customs procedures to ensure smooth and compliant international shipments.
• Last-Mile Delivery: Managing the final leg of the delivery process to the recipient’s address.

Penghai’s mission centers on being customer-centric, striving to provide fast, safe, and trustworthy logistics services to facilitate global trade for e-commerce businesses.

How to Track Penghai Packages

Tracking your Penghai packages can be done through a couple of convenient methods:

1. Via the Official Penghai Website:

   • Visit the official Penghai website at https://www.penghaiex.com/.
   • On the homepage, locate the prominent tracking search bar, typically labeled “请输入运单号查询” (Please enter tracking number to query).
   • Enter your Penghai tracking number into the designated field.
   • Click the “查询” (Query/Track) button to retrieve the latest status and detailed tracking information of your shipment.

2. Via Synctrack Tracking Tool:

   • Obtain Your Tracking Number: Ensure you have your Penghai tracking number, which is provided by the sender or seller.
   • Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your Penghai tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your Penghai shipment.

Currently, the official Penghai website does not prominently display options for tracking via a dedicated mobile app or SMS messages.

Penghai Tracking Contact Information

For inquiries regarding Penghai tracking or other services, you can reach out to them using the following contact details:

• Contact Phone: 0755-27690188
• Contact Email: [email protected] (Note: The email [email protected] provided might be an internal or alternative contact; [email protected] is listed as the general official email on their contact page).
• Office Location: 深圳市宝安区福永街道新和社区新福路201号润方智汇中心A座8楼818 (818, Block A, Runfang Zhihui Center, No. 201 Xinfu Road, Xinhe Community, Fuyong Street, Bao’an District, Shenzhen City, China)

FAQs about Penghai Tracking

• What is the format of a Penghai tracking number?
  Penghai tracking numbers typically consist of a combination of letters and numbers, often starting with specific prefixes depending on the service used (e.g., PH, PX, or a series of digits). The exact format can vary, but generally, they are 10-20 characters long.

• What should be done if the Penghai tracking number is not working?
  If your Penghai tracking number is not yielding results, first double-check for any typos or missing characters. If the issue persists, contact the sender or seller to confirm the correct tracking number and ensure the package has been officially handed over to Penghai and scanned into their system. It might take some time for tracking information to appear after the initial handover.

• How long does Penghai delivery typically take?
  Delivery times for Penghai packages vary significantly based on the service selected (e.g., international express, dedicated line), the origin and destination countries, customs clearance efficiency, and potential unforeseen circumstances. Generally, international express services might take 3-7 business days, while dedicated lines could range from 7-15 business days or longer.

• What if a Penghai package is showing as “delivered” but has not been received?
  If your Penghai tracking shows the package as delivered but it’s not in your possession, first check your immediate surroundings, including porches, mailboxes, and with neighbors or building management. If still not found, contact Penghai’s customer service with your tracking number for further assistance. They can provide details about the delivery location or initiate an investigation.