Penguin

Penguin Tracking Information

Penguin (operating as Pinguin or Pinguinbox.cz) is a Czech company specializing in parcel locker (Balíkomaty Pinguin) and pick-up point (Pinguin Point) services. Founded with the aim of providing easy and fast parcel collection, the company has been continuously expanding its network of automated lockers and staffed pick-up locations across the Czech Republic.

Penguin’s core service involves offering a convenient and accessible last-mile delivery solution for e-commerce and logistics partners. Instead of being a traditional courier that transports packages from sender to recipient over long distances, Penguin provides the infrastructure for collection and drop-off of parcels. Their services are designed to enhance the flexibility for recipients, allowing them to collect packages 24/7 from lockers or during business hours from pick-up points. This system emphasizes speed and accessibility for the final stage of parcel delivery, including the facilitation of returns.

How to Track Penguin Packages

Tracking a package destined for or handled by the Penguin network involves specific methods to ascertain its status and availability for collection.

1. Via the Official Website:

   The most direct way to track a Penguin package is through their official website. A dedicated tracking field is prominently displayed on the homepage of https://www.penguinbox.cz/. To track a parcel, simply locate the “Sledování zásilky” (Parcel tracking) input field, enter your tracking number, and click the search or track button. The system will then display the current status of your shipment within the Penguin network.

2. Via Synctrack Tracking Tool:

   Tracking your Penguin package is simple and efficient using the Synctrack platform. Follow these steps to use the Synctrack platform:

   • Obtain Your Tracking Number: Ensure you have your Penguin tracking number, which is provided by the sender or the primary courier handling your shipment.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

Penguin Tracking Contact Information

For inquiries regarding Penguin tracking or general services, the following contact details are available:

• Phone Number: +420 720 000 666
• Email: [email protected]
• Office Location:

  PinguinBox s.r.o.
  Seifertova 833/27
  130 00 Praha 3
  Czech Republic

FAQs About Penguin Tracking

1. How will an individual be notified when their package is ready for collection at a Penguin locker or point?

   An individual will receive an SMS notification containing the PIN code necessary for opening the locker or picking up the package at a Pinguin Point. This message typically arrives once the package has been delivered to the chosen collection point.

2. How long will a package remain in a Penguin locker or at a Pinguin Point for collection?

   Packages are typically held in a Penguin locker (Balíkomat) for a period of 48 hours from the moment the SMS notification is sent. For Pinguin Points, the holding period is usually 7 calendar days, though specific pick-up point hours may apply.

3. What should be done if the tracking shows the package is delivered, but no SMS with the PIN code has been received?

   It is recommended to check spam folders for the SMS. If no message is found, contact Penguin customer support using the provided phone number or email, providing your tracking number for assistance. There might be a slight delay in system updates or a technical issue.

4. Can a package be picked up from a Penguin locker without the specific PIN code?

   No, the PIN code received via SMS is essential for opening the locker and retrieving the package. Without this unique code, access to the locker is not possible. For Pinguin Points, a valid ID may also be required.