RAM

RAM Tracking Information

RAM Hand-to-Hand Couriers (Pty) Ltd, often referred to simply as RAM, stands as Southern Africa’s largest independent express courier company. Founded in 1988 by Dave Pillay, RAM began its operations with a commitment to reliable and efficient delivery services. Over 35 years of experience have seen the company grow from a nascent operation into a major player in the logistics industry, now handling over 100 million parcels annually. This significant volume underscores their extensive operational capabilities and wide reach.

RAM’s core service offerings are centered around express, time-sensitive, and secure delivery solutions. Their comprehensive suite of services includes:

• National Express Delivery: Providing fast and efficient services across South Africa, including next-day delivery and specialized same-day delivery for urgent shipments.
• International Express Delivery: Facilitating the movement of goods to and from global destinations, ensuring reliable international transit.
• Specialised Logistics: Tailored logistics solutions for specific industries with unique requirements, such as healthcare and pharmaceuticals, automotive, and retail, emphasizing secure and compliant handling.
• Warehousing and Distribution: Offering integrated supply chain solutions, including storage, inventory management, and distribution services to streamline client operations.
• E-commerce Solutions: Supporting the growing e-commerce sector with efficient delivery networks and last-mile solutions.
• Value-Added Services: Complementary services like proof of delivery (POD), shipment insurance, and packaging solutions to enhance the customer experience and security of goods.

The company prides itself on its extensive network, advanced technology for real-time tracking, and a strong focus on security and customer service, all contributing to its authoritative position in the express courier market.

How to Track RAM Packages

Tracking a RAM package provides real-time updates on its journey. Several convenient methods are available for monitoring your shipment:

1. Via the Official RAM Website:

   Navigate to the RAM Hand-to-Hand Couriers official website (https://www.ram.co.za/).

   • Locate the “Track & Trace” or “Tracking” section, typically prominent on the homepage or via a dedicated link.
   • Enter your unique RAM tracking number into the designated field.
   • Click the “Track” button to view the current status and detailed history of your shipment.

2. Via Synctrack Tracking Tool:

   Tracking your RAM tracking package is simple and efficient using the Synctrack platform. Follow these steps to use the Synctrack platform:

   • Obtain Your Tracking Number: Ensure possession of the RAM tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input the tracking number into the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your RAM shipment.

3. Via Customer Service:

   If unable to track online or for more detailed inquiries, customers can directly contact RAM’s customer service. Providing your tracking number to a customer service representative allows them to assist with tracking information and resolve any queries.

RAM Tracking Contact Number

For direct assistance with RAM tracking or other service inquiries, the primary contact details are:

• Phone Number: 086 172 6726 (also known as 0861 RAM RAM)
• Email Address: [email protected]

Head Office Location:

10 Dartfield Road, Kramerville, Sandton, 2090, South Africa.

RAM also operates a network of branches throughout South Africa to support its delivery operations.

FAQs About RAM Tracking

1. What is a RAM tracking number?
   A RAM tracking number is a unique alphanumeric code assigned to each package shipped through RAM Hand-to-Hand Couriers. This number allows senders and recipients to monitor the package’s journey from dispatch to delivery, providing real-time updates on its status and location.

2. How can I find my RAM tracking number?
   The RAM tracking number is typically provided by the sender of the package. It can be found on the shipping confirmation email, the receipt provided at the time of sending, or directly from the sender if the item was purchased online.

3. What if my RAM tracking status is not updating?
   If the RAM tracking status is not updating, there could be a few reasons: initial scan delay, transit between facilities (where scans might be less frequent), or a technical issue. It is advisable to wait for a few hours or up to 24 hours for the system to update. If the issue persists, contacting RAM customer service with your tracking number is recommended for assistance.

4. How long does RAM delivery typically take?
   RAM delivery times vary depending on the service chosen (e.g., next-day, same-day, international express) and the destination. For national express services within major centers, next-day delivery is common. International deliveries have longer transit times, influenced by customs processes and destination country logistics. The tracking information will provide an estimated delivery date once the package is in transit.

5. Can I change the delivery address for a RAM package after it has been shipped?
   Changing the delivery address for a RAM package after it has been shipped can be challenging and may not always be possible, especially if the package is already in transit to the original destination. It is best to contact RAM customer service as soon as possible with your tracking number and the new address details to inquire about the feasibility of such a change. Additional charges or delays may apply.