Rwanda Post

Rwanda Post Tracking Information

Rwanda Post, officially known as I-posita, serves as the national postal operator of Rwanda. Established in 1922, it transitioned into a parastatal company on April 1, 1992, through Presidential Order No. 04/01. Its core mission is to provide quality postal and financial services, thereby contributing significantly to Rwanda’s national economic development.

Rwanda Post’s vision is to be the preferred partner in postal and logistical solutions, effectively connecting Rwanda to the global community. The organization operates under key values including Customer Focus, Innovation, Integrity, Teamwork, and Excellence.

Rwanda Post offers a comprehensive range of services designed to meet diverse communication and logistical needs. These include:

• Mail Services: Encompassing Ordinary Mail, Registered Mail, and Express Mail Service (EMS) for swift delivery.
• Parcel Services: Handling both Domestic and International Parcels.
• Financial Services: Such as Postal Money Order and Agency Banking.
• Logistics Services: Providing Courier Services and Freight Forwarding.
• Other Services: Including Post Box Rental, Philately (the study and collection of stamps), and E-Post for digital service offerings.

The organization leverages its extensive network to facilitate reliable and efficient delivery of communications and goods across Rwanda and internationally.

How to Track Rwanda Post Packages

Tracking your Rwanda Post package allows you to monitor its journey and estimated delivery. There are several effective ways to track your shipment:

1. Via the Official Rwanda Post Website:
   • Navigate to the official Rwanda Post website at http://www.i-posita.rw/.
   • Locate the “Track Your Item” or similar tracking section, typically prominent on the homepage.
   • Enter your unique Rwanda Post tracking number into the provided search field.
   • Click the “Track” button to view the latest status updates and tracking history of your package.
2. Via Synctrack Tracking Tool:
   • Tracking your Rwanda Post package is straightforward using platforms like Synctrack.
   • First, ensure you have your Rwanda Post tracking number, which is typically provided by the sender.
   • Visit the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Input your Rwanda Post tracking number into the designated entry field.
   • Click the “Track” button to access the detailed tracking information for your shipment.

Currently, the official Rwanda Post website does not explicitly mention tracking via a dedicated mobile application or SMS service.

Rwanda Post Tracking Contact Information

For inquiries regarding Rwanda Post tracking or any other postal services, you can reach out using the following contact details:

• Email Address: [email protected]
• Phone Number: +250 788 152 201
• Physical Office Location: KN 6 Road, P.O Box 622, Kigali, Rwanda (situated near the roundabout leading to the City of Kigali offices).

FAQs about Rwanda Post Tracking

• What is a Rwanda Post tracking number?

  A Rwanda Post tracking number is a unique alphanumeric code assigned to your package, enabling you to monitor its progress and current location as it moves through the postal network.

• How long does it take for Rwanda Post tracking information to update?

  Typically, tracking information for a Rwanda Post package becomes available and starts updating within a few hours to 24 hours after the item has been scanned and processed at a postal facility. Delays may occur during peak periods.

• What should be done if the Rwanda Post tracking status shows no updates?

  If your Rwanda Post tracking status remains unchanged for an extended period, or if the estimated delivery time has passed without an update, it is advisable to contact Rwanda Post customer service using the provided contact details for assistance.

• Can international Rwanda Post packages be tracked?

  Yes, international packages sent via Rwanda Post, especially through services like EMS (Express Mail Service) or Registered Mail, generally include tracking capability. This allows monitoring of the package’s journey until it reaches the destination country and potentially through its local delivery.