Sri Lanka Post

Sri Lanka Post Tracking Information

Sri Lanka Post, officially known as the Department of Posts, is the national postal service of Sri Lanka. Its history dates back to the early 19th century, evolving from a simple mail distribution system under British colonial rule to a comprehensive public service provider. The organization plays a crucial role in national communication and logistics, connecting communities across the island.

Sri Lanka Post offers a wide array of services to cater to both individual and business needs. Key services include:

• Mail Services: Encompassing ordinary mail, registered mail, and express mail services (EMS) for domestic and international correspondence.
• Parcel Services: Handling the delivery of parcels both locally and internationally, with options for various sizes and weights.
• Financial Services: Providing money order services, savings bank facilities, and payment collection services for various utilities.
• Logistics and Freight Services: Offering specialized solutions for commercial shipments and bulk deliveries.
• Philatelic Bureau: Promoting stamp collecting and issuing commemorative stamps.
• Digital Services: Adapting to modern trends, some digital solutions and online services are also being introduced or are in development.

The department operates an extensive network of post offices and sub-post offices throughout Sri Lanka, ensuring widespread accessibility for its services.

How to Track Sri Lanka Post Packages

Tracking your Sri Lanka Post packages provides visibility into their journey from dispatch to delivery. Several methods are available for monitoring your shipments.

1. Via the Official Sri Lanka Post Website:

The most direct way to track a package is through the official Sri Lanka Post website.

• Visit the Sri Lanka Post official website: http://www.slpost.gov.lk/.
• Locate the “Track & Trace” or “Tracking” section, usually prominently displayed on the homepage.
• Enter your unique tracking number into the designated input field.
• Click the “Track” or “Search” button to retrieve the latest status of your shipment.

2. Via Synctrack Tracking Tool:

Synctrack offers a convenient platform for tracking Sri Lanka Post shipments alongside other couriers.

• Obtain your Sri Lanka Post tracking number, which is provided by the sender.
• Visit the Synctrack Tracking Page: https://synctrack.io/couriers/.
• Enter your tracking number in the designated field.
• Click the “Track” button to view the tracking details of your shipment.

3. Other Potential Ways (Check Official Website):

While not explicitly detailed as official tracking methods beyond the website, it is advisable to check the Sri Lanka Post website for information on:

• Mobile Applications: Some postal services offer dedicated mobile apps for tracking.
• SMS Tracking: Services might provide an option to receive updates via text message by sending the tracking number to a specific short code.
• Customer Service Inquiry: In some cases, contacting customer service directly with your tracking number can provide updates.

Sri Lanka Post Tracking Contact Number

For inquiries related to Sri Lanka Post tracking or any other postal services, the primary contact details are:

• Contact Phone: +94 11 2326162
• Email: While a general contact email might not be exclusively for tracking, typically an ‘[email protected]’ or a similar contact email is available on their website for general inquiries. Users are advised to check the “Contact Us” section on http://www.slpost.gov.lk/ for the most current and specific email addresses or inquiry forms.
• Office Location: The main administrative office is located at the General Post Office (GPO) building, D.R. Wijewardena Mawatha, Colombo 00100, Sri Lanka.

FAQs about Sri Lanka Post Tracking

1. What is the format of a Sri Lanka Post tracking number?

Sri Lanka Post tracking numbers typically consist of a combination of letters and numbers, often starting with two letters, followed by nine digits, and ending with ‘LK’ (e.g., RR123456789LK, EE123456789LK). The prefix letters usually indicate the type of service (e.g., ‘R’ for Registered Mail, ‘E’ for EMS).

2. Why is my Sri Lanka Post tracking information not updating?

There can be several reasons for a lack of updates:

• Initial Delay: It might take some time for the first scan to appear after the package is handed over to Sri Lanka Post.
• Transit Time: Updates might be less frequent when the package is in transit between major sorting facilities or during international legs of shipment.
• Customs Clearance: International shipments can experience delays during customs processing, which may not show detailed tracking updates.
• Technical Glitches: Occasional technical issues on the tracking system can cause delays in updates. If the information doesn’t update for an extended period, contacting Sri Lanka Post customer service is recommended.

3. Can I track international shipments sent via Sri Lanka Post?

Yes, Sri Lanka Post provides tracking for international shipments, especially for services like EMS and Registered Mail. The tracking number should work both on the Sri Lanka Post website and on the postal website of the destination country once the item reaches that country.

4. What does “In Transit” or “Out for Delivery” mean in Sri Lanka Post tracking status?

• “In Transit”: This status indicates that your package is currently moving through the Sri Lanka Post network, typically between sorting centers or on its way to the delivery post office.
• “Out for Delivery”: This means the package has arrived at the local delivery post office and is on its way to your specified delivery address by a postman or delivery agent.