SUMTOM

SUMTOM Tracking Information

SUMTOM, officially known as Shenzhen Sutong International Freight Forwarding Co., Ltd., was established in 2014 and is headquartered in Shenzhen, China. The company specializes in providing comprehensive cross-border e-commerce logistics solutions. SUMTOM’s core services include international express, international air freight, and various support services designed for global e-commerce businesses.

Their service portfolio encompasses Amazon FBA first-leg transportation (via air, sea, and land freight), overseas warehousing, international small package delivery (utilizing various dedicated lines), and customs clearance for both import and export. SUMTOM also acts as an agent for major international express carriers such as DHL, UPS, FedEx, and TNT. The company emphasizes providing efficient, professional, safe, and reliable one-stop supply chain management services, aiming to facilitate global trade for their clients.

How to Track SUMTOM Packages

Tracking your SUMTOM package allows you to monitor its journey from dispatch to delivery. Here are two primary methods for tracking:

• Via the Official SUMTOM Website:

  • Visit the SUMTOM official website at http://www.sumtom.cn/.

  • Look for a “Track” or “Query” section, which is typically found prominently on the homepage.

  • Enter your unique SUMTOM tracking number into the designated input field.

  • Click the “Search” or “Track” button to view the latest status and detailed information of your shipment.

• Via Synctrack Tracking Tool:

  • Tracking your SUMTOM package is simple and efficient using the Synctrack platform.

  • Obtain your SUMTOM tracking number, which is provided by the sender or seller.

  • Visit the Synctrack Tracking Page at https://synctrack.io/couriers/.

  • Enter your SUMTOM tracking number in the designated field.

  • Click the “Track” button to view the tracking details of your shipment.

SUMTOM’s official website does not explicitly mention tracking through a dedicated mobile app or SMS services.

SUMTOM Tracking Contact Number

For inquiries regarding SUMTOM tracking or other logistics services, you can reach SUMTOM through the following contact details:

• Phone: +86 0755-23508129

• Email: [email protected]

• Office Location: 1st Floor, Building 3, Tongfuyu Industrial Park B, Fuwei Road, Fuwei Community, Fuyong Street, Bao’an District, Shenzhen City, China.

FAQs about SUMTOM Tracking

• What is a SUMTOM tracking number?
  A SUMTOM tracking number is a unique code assigned to your parcel by SUMTOM upon shipment. It serves as an identifier that allows you to monitor the real-time progress and current location of your package throughout its journey from origin to destination.

• How long does SUMTOM delivery typically take?
  SUMTOM delivery times vary significantly based on the chosen service (e.g., international express, air freight, specific dedicated lines), the distance between the origin and destination countries, and customs procedures. International shipments can generally take from a few business days to several weeks. Exact delivery estimates are usually provided at the time of booking or can be confirmed by contacting SUMTOM directly.

• What does “In Transit” mean for SUMTOM tracking?
  When your SUMTOM tracking status displays “In Transit”, it indicates that your package is actively moving through the shipping network. This means the parcel has left its initial processing facility and is on its way to the final destination, potentially passing through various logistics hubs or customs checkpoints along the route.

• What should be done if a SUMTOM package is delayed or lost?
  If your SUMTOM package experiences an unexpected delay or appears to be lost, it is advisable to first regularly check the tracking updates for any new information. If the status remains unchanged for an unusual period or if an issue is indicated, contact SUMTOM customer service immediately using the provided phone number or email address for assistance and to initiate an investigation.

• Does SUMTOM provide international delivery services?
  Yes, SUMTOM specializes in international express and cross-border e-commerce logistics. They offer a comprehensive range of shipping services to numerous countries globally, including international air freight, dedicated lines for various regions, and overseas warehousing solutions to facilitate worldwide delivery.