Vietnam Post Express Mail Service Joint Stock Company (EMS Vietnam) is a leading provider of express delivery services in Vietnam. It operates as a subsidiary of Vietnam Post, the national postal service. EMS Vietnam specializes in both domestic and international express mail and parcel delivery, aiming to provide fast, reliable, and secure shipping solutions.
The company’s history is intertwined with the development of the postal service in Vietnam. EMS Vietnam leverages an extensive network of post offices and delivery points across the country, reaching remote areas. Internationally, it connects Vietnam to a global network, facilitating trade and communication through its express services.
Key services offered by EMS Vietnam typically include:
- Domestic Express Mail Service: Expedited delivery of documents and parcels within Vietnam.
- International Express Mail Service: Sending and receiving documents and goods to and from various countries worldwide.
- Logistics and Freight Services: Comprehensive solutions for businesses requiring bulk shipping or specialized handling.
- Value-added Services: Options such as cash-on-delivery (COD), insurance, and declared value for enhanced security and convenience.
EMS Vietnam focuses on integrating modern technology into its operations to improve service quality, including advanced tracking systems to provide real-time updates on shipments.
How to Track VietNam EMS Packages
Tracking a VietNam EMS package is straightforward, with multiple methods available to monitor shipment progress.
1. Via the Official VietNam EMS Website:
The primary method for tracking is through the official VietNam EMS website.
- Visit the official website: https://ems.com.vn/.
- Locate the tracking section, typically a prominent input field labeled “Tra cứu bưu gửi” (Look up mail) or “Mã bưu gửi” (Tracking code).
- Enter your unique VietNam EMS tracking number into the designated field. Ensure the number is accurate and complete.
- Click the “Tra cứu” (Look up) button or similar icon to initiate the search.
- The system will then display the latest tracking status and the history of your package’s journey.
Many third-party tracking platforms offer comprehensive tracking services for various couriers, including VietNam EMS. Synctrack is one such tool.
- Tracking your VietNam EMS package is simple and efficient. Follow these steps to use the Synctrack platform:
- Obtain Your Tracking Number: Ensure you have your VietNam EMS tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your shipment.
3. Via Mobile App:
VietNam EMS (VNPost EMS) might offer a mobile application for tracking and other services. Users can download the official VNPost application from app stores (Google Play Store for Android or Apple App Store for iOS). Within the app, there is usually a dedicated section to input tracking numbers and monitor shipments on mobile devices.
4. Via Customer Service:
If online tracking yields no results or if further assistance is needed, contacting VietNam EMS customer service directly with your tracking number is another viable option. They can manually look up the package status.
For inquiries regarding VietNam EMS tracking or other services, customers can reach out through the following contact details:
- National Customer Service Hotline: 1900 54 54 33
- Head Office Address (for reference):
Vietnam Post Express Mail Service Joint Stock Company (EMS Vietnam)
Building 5, Pham Hung Street, My Dinh 2 Ward, Nam Tu Liem District, Hanoi, Vietnam
Please note that email addresses for general customer inquiries might be provided on specific service pages or through the contact form on their official website. The hotline is typically the most direct and common method for immediate support.
FAQs about VietNam EMS Tracking
1. What should I do if my VietNam EMS tracking number is not working?
If your VietNam EMS tracking number is not working, first verify that you have entered it correctly, without any spaces or typos. It can take some time for the tracking information to appear in the system after the package is dispatched, so allow up to 24-48 hours for updates. If the issue persists, contact the sender to confirm the tracking number or reach out to VietNam EMS customer service for assistance.
2. What do the different VietNam EMS tracking statuses mean?
VietNam EMS tracking statuses provide updates on your package’s journey. Common statuses include:
- “Đã nhận bưu gửi” (Shipment Received): The package has been handed over to EMS.
- “Đang vận chuyển” (In Transit): The package is currently on its way to the destination.
- “Đến bưu cục phát” (Arrived at Delivery Office): The package has reached the local delivery post office.
- “Đang phát” (Out for Delivery): The package is with the delivery agent and is on its way to the recipient.
- “Phát thành công” (Delivered Successfully): The package has been successfully delivered to the recipient.
- “Không thành công” (Delivery Failed): An attempt to deliver was made but was unsuccessful (e.g., recipient not available). Further attempts may follow.
3. How long does VietNam EMS delivery usually take?
VietNam EMS delivery times vary depending on the service type, destination (domestic or international), and customs clearance processes for international shipments.
- Domestic EMS: Typically ranges from 1-3 business days for major cities and provinces. Remote areas might take longer.
- International EMS: Can range from 5-15 business days or more, depending on the destination country, customs procedures, and transit routes. The sender or VietNam EMS customer service can provide more specific estimates.
4. What if my VietNam EMS package is delayed?
If your VietNam EMS package is experiencing an unexpected delay, first check the tracking status frequently for any new updates or explanations. If there are no updates for an extended period (e.g., several days without movement) or the delay is significant, it is advisable to contact VietNam EMS customer service with your tracking number for further investigation. For international shipments, customs delays are common and are often beyond the courier’s immediate control.
