2GO

2GO Tracking Information

2GO is recognized as the largest integrated transportation and logistics provider in the Philippines. Its legacy in transporting both people and cargo spans over 150 years, tracing its roots back to 1863. In 2021, SM Investments Corporation, a prominent Philippine conglomerate, acquired a majority stake in 2GO Group, Inc., further strengthening its position in the market.

2GO offers a comprehensive suite of supply chain solutions tailored to meet diverse logistical needs. Their services encompass:

• Express: This includes domestic and international express shipping, last-mile delivery, e-commerce solutions, and cross-docking services, ensuring swift and efficient package movement.
• Freight: 2GO handles sea and air cargo, offering solutions for full container load (FCL), less than container load (LCL), breakbulk, loose cargo, roll-on/roll-off (RORO) services, and specialized project cargo.
• Logistics: This segment provides extensive warehousing, meticulous inventory management, efficient last-mile delivery, cold chain solutions for temperature-sensitive goods, and comprehensive e-commerce fulfillment services.
• Distribution: 2GO caters to various industries, including retail, fast-moving consumer goods (FMCG), pharmaceuticals, and manufacturing, facilitating effective product distribution.

How to Track 2GO Packages

Tracking a 2GO package offers visibility into its journey. Here are two primary methods to monitor your shipment:

1. Via the Official 2GO Website:

   • Visit the official 2GO website, such as http://supplychain.2go.com.ph/ or the main customer portal at https://www.2go.com.ph/.
   • Locate the “Track & Trace” section, typically found prominently on the homepage.
   • Enter your 2GO tracking number into the designated field.
   • Click the “Track” or equivalent button to view the real-time status and movement history of your package.

2. Using Synctrack Tracking Tool:

   • Tracking your 2GO package is simple and efficient through Synctrack.
   • Obtain Your Tracking Number: Ensure you have your 2GO tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your 2GO tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

Currently, 2GO primarily offers tracking via their official website. While they have mobile applications for booking and other services, direct package tracking via SMS or a dedicated in-app tracking feature for all shipments is typically directed back to their web-based tracking system.

2GO Tracking Contact Number

For inquiries regarding 2GO tracking or other services, customers can reach out using the following contact details:

• Contact Phone: +63 2 877-99-222 (Note: The Metro Manila area code has been updated to include ‘8’ before the ’77’ prefix).
• Email: [email protected]

These contact channels are officially listed on their customer-facing website for support and inquiries. 2GO’s main operational hubs are located across the Philippines, with significant presence in Pasay City for their corporate and major logistics operations.

FAQs about 2GO Tracking

1. What is a 2GO tracking number?

   A 2GO tracking number is a unique alphanumeric code assigned to each package or shipment. It allows customers to monitor the status and location of their 2GO parcel from dispatch until delivery.

2. How can tracking statuses be interpreted for 2GO shipments?

   Common 2GO tracking statuses include:

   • “In Transit”: The package is currently moving between 2GO facilities or is out for delivery.
   • “Delivered”: The package has successfully reached its final destination and has been handed over to the recipient.
   • “Out for Delivery”: The package has left the local distribution center and is on its way to the recipient’s address.
   • “Held for Pickup”: The package is awaiting collection at a 2GO branch or designated pickup point.
   • “Attempted Delivery”: 2GO attempted to deliver the package but was unsuccessful, typically due to the recipient being unavailable or an incorrect address.

3. What should be done if 2GO tracking information is not updating?

   If 2GO tracking information does not update for an extended period, first verify the tracking number for accuracy. Delays can occur due to customs processing, adverse weather conditions, or logistical issues. If there’s no update for several business days, it is advisable to contact 2GO customer service using the provided contact number or email for direct assistance.

4. Can international 2GO shipments be tracked?

   Yes, 2GO offers tracking for its international express services. Similar to domestic shipments, an international 2GO tracking number is provided, allowing customers to monitor the progress of their package across borders via the official 2GO tracking website or a universal tracking tool.