7-ELEVEN Taiwan has expanded its offerings beyond convenience retail to become a pivotal player in the e-commerce and logistics services sector. The official portal https://eservice.7-11.com.tw/ is dedicated to these extended services, primarily focusing on parcel delivery and collection.
History and Service Evolution:
7-ELEVEN in Taiwan recognized the increasing demand for convenient parcel drop-off and pick-up points due to the rise of online shopping. Leveraging its extensive network of stores, 7-ELEVEN introduced services that transformed its outlets into local logistics hubs. A significant milestone was the integration of iBon multimedia kiosks in its stores, which enabled various transactions, including parcel sending and receiving.
The “交貨便” (Store-to-Store/Store-to-Home Delivery) service emerged as a cornerstone of 7-ELEVEN’s logistics, allowing individuals and e-commerce businesses to send parcels between 7-ELEVEN stores or to designated home addresses. This service is a key component of the e-service portal, providing a seamless experience for users. Furthermore, 7-ELEVEN collaborates with President Transnet (統一速達), a subsidiary that operates the Takkyubin home delivery service in Taiwan, often using 7-ELEVEN stores as a collection or drop-off interface. The eservice.7-11.com.tw platform centralizes the management and tracking of these varied logistics and e-commerce related shipments, showcasing 7-ELEVEN’s commitment to facilitating urban and regional parcel movements.
Key Services (relevant to tracking):
- 交貨便 (Store-to-Store/Home Delivery): A popular service for sending and receiving parcels directly at 7-ELEVEN stores or for store-to-door delivery. Tracking is fundamental for monitoring these shipments.
- 統一速達宅急便 (President Transnet/Takkyubin): Provides door-to-door express parcel delivery, with 7-ELEVEN stores frequently serving as convenient drop-off or pick-up points for these services.
- iBon Mart: An e-commerce platform that leverages the 7-ELEVEN network for delivery, where order tracking is managed through the integrated system.
How to Track 7-ELEVEN Packages
Tracking 7-ELEVEN packages is straightforward and can be done through multiple channels:
Via the Official 7-ELEVEN E-Service Website:
Navigate to the 7-ELEVEN e-service portal at https://eservice.7-11.com.tw/. Look for the “包裹查詢” (Parcel Inquiry) or “貨件查詢” (Shipment Inquiry) section. Enter the tracking number provided by the sender into the designated input field. Click the search or track button to view the current status and detailed journey of your package.
Tracking your 7-ELEVEN package is simple and efficient. Follow these steps to use the Synctrack platform:
- Obtain Your Tracking Number: Ensure you have your 7-ELEVEN tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/
- Enter Your Tracking Number: Input your tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your shipment.
Via the 7-ELEVEN Taiwan OPEN POINT App:
For users in Taiwan, the OPEN POINT app offers integrated parcel tracking functionalities for shipments handled by 7-ELEVEN’s logistics services, including 交貨便. Users can often link their accounts or manually input tracking numbers within the app to receive real-time updates and notifications regarding their parcels’ status.
For inquiries related to 7-ELEVEN parcel tracking and other logistics services:
Phone Number:
The primary customer service hotline for 7-ELEVEN iBon and associated parcel services is +886 02-6636-6637. This number is typically used for support regarding parcel status, service details, and general assistance concerning 7-ELEVEN’s logistics offerings in Taiwan.
Email Address:
While a direct email for 7-ELEVEN tracking inquiries is not prominently listed on the main eservice.7-11.com.tw website, the email [email protected] has been associated with some customer service inquiries. For more specific logistics support, it is often recommended to use the official customer service hotlines or online contact forms provided by 7-ELEVEN Taiwan or its primary logistics partner, President Transnet (統一速達), especially for queries related to Takkyubin services.
Office Location (General Logistics Operations):
While not a public office for direct walk-in tracking inquiries, the central operational hub for 7-ELEVEN Taiwan and its logistics subsidiary, President Transnet, is primarily located in Taipei, Taiwan. All specific parcel inquiries are managed through designated customer service channels, such as phone or online platforms, rather than physical office visits.
FAQs about 7-ELEVEN Tracking
What kind of tracking number does 7-ELEVEN use for parcels?
7-ELEVEN tracking numbers for services like 交貨便 typically consist of a 10-12 digit sequence, often beginning with specific prefixes that indicate the service type. Each number is unique to its parcel.
How long does it take for a 7-ELEVEN package to be delivered?
Delivery times for 7-ELEVEN parcels vary by service. For 交貨便 (store-to-store), standard delivery within Taiwan usually takes 2-3 business days. For President Transnet (Takkyubin) services, typical delivery is 1-2 business days. Factors like weekends, public holidays, or unforeseen circumstances may cause delays.
What should be done if a 7-ELEVEN package is delayed or lost?
If a 7-ELEVEN package is delayed beyond its estimated delivery time or is believed to be lost, the first step is to check the tracking status on the official website. If the status is unclear or indicates a significant delay, contact 7-ELEVEN customer service via the provided phone number +886 02-6636-6637, providing the tracking number for further assistance.
How long will 7-ELEVEN hold a package for pick-up at a store?
7-ELEVEN stores generally hold packages for pick-up for 7 days from the day they arrive at the designated store. Recipients typically receive an SMS notification when the package is ready for collection. Failure to pick up the package within this holding period may result in its return to the sender.
+866 02-6636-6637 