Americanas Entrega refers to the logistics and delivery services utilized by the well-known Brazilian retail company, Americanas. Often, the actual delivery services for Americanas are carried out by established logistics partners. One such prominent partner is Directlog, whose official website is https://www.directlog.com.br/. Directlog is a significant player in the Brazilian logistics sector, specialized in e-commerce deliveries.
Directlog’s history dates back to 2000, establishing itself as a robust and reliable logistics provider. Over the years, it has developed an extensive network across Brazil, becoming a key partner for major e-commerce platforms, including Americanas. The company focuses on efficient delivery solutions, offering services that range from last-mile delivery to reverse logistics. Their operations are supported by advanced technology for tracking and management, aiming to provide transparency and speed in deliveries. Directlog’s service offerings are designed to cater to the high volume and diverse needs of e-commerce, ensuring packages reach their destinations across various regions of Brazil.
How to Track Americanas Entrega Packages
Tracking Americanas Entrega packages, which are often handled by Directlog, can be done through multiple reliable methods.
1. Via Directlog’s Official Website:
The most direct way to track your package is through the official Directlog website: https://www.directlog.com.br/.
- Navigate to the tracking section, usually prominent on the homepage or via a “Rastrear” (Track) link.
- You will typically be prompted to enter your tracking number (also known as “Número da Remessa”) or your recipient’s CPF/CNPJ (Brazilian individual or corporate tax ID).
- Input the required information into the designated field.
- Click the “Rastrear” or “Consultar” (Consult) button to view the current status and history of your shipment.
For a consolidated tracking experience, you can use third-party tracking platforms like Synctrack: https://synctrack.io/couriers/.
- Obtain Your Tracking Number: Ensure you have your Americanas Entrega tracking number, which is typically provided by the seller or Americanas upon shipment.
- Visit Synctrack: Go to the Synctrack Tracking Page.
- Enter Your Tracking Number: Input your Americanas Entrega tracking number into the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your shipment, which Synctrack gathers from the carrier’s systems.
3. Via Americanas Order Details:
If you placed your order directly through the Americanas website or app, you can often track your package directly within your order history.
- Log in to your Americanas account.
- Go to “Meus Pedidos” (My Orders).
- Select the specific order you wish to track.
- There should be a tracking link or button that redirects you to the carrier’s tracking page (often Directlog) with your tracking number pre-filled, or it may display the tracking updates directly within the Americanas interface.
For inquiries related to Americanas Entrega tracking, especially when the logistics are handled by Directlog, you can use the following contact information:
- Customer Service Phone Number: 4003-2422
- Email Support: Information on direct email contact for tracking issues is typically channeled through contact forms on the Directlog website or through their specific customer service portal. It is recommended to check the “Fale Conosco” (Contact Us) or “Atendimento” (Service) section on https://www.directlog.com.br/ for the most updated contact methods, which may include dedicated online forms or specific service emails.
- Office Location: While Directlog operates numerous branches and distribution centers across Brazil, their main corporate information can be found on their official website. Specific details for contacting local branches for tracking issues are usually provided on the contact page if relevant to a particular inquiry.
FAQs about Americanas Entrega Tracking
1. What is a “Número da Remessa”?
A Número da Remessa is the unique tracking number assigned to your package by the logistics carrier (like Directlog) responsible for delivering your Americanas Entrega order. This number allows you to monitor the package’s journey from dispatch to delivery.
Tracking information usually begins updating within 24 to 48 hours after your package has been dispatched from the seller and scanned by the logistics carrier. Delays in initial updates can occur during peak periods or if the first scan is delayed.
If your tracking information is not updating for an extended period (e.g., more than 48-72 hours after initial dispatch) or shows an error, first verify that you have entered the correct tracking number or CPF/CNPJ. If the issue persists, it is advisable to contact Americanas customer service or the Directlog customer support using the provided phone number (4003-2422) for assistance.
4. Can I change my delivery address after the package has been shipped?
In most cases, changing the delivery address after a package has been shipped and is in transit is not possible due to security and logistical constraints. Any changes would require contacting the seller (Americanas) and the carrier (Directlog) immediately, though success is not guaranteed. It’s crucial to ensure the address is correct at the time of purchase.
5. What does “Em Rota de Entrega” mean in tracking status?
“Em Rota de Entrega” means “Out for Delivery” or “On Delivery Route.” This status indicates that your package has left the local distribution center and is currently with a delivery driver, on its way to your specified address. Delivery is typically expected on the same day or the next business day once this status appears.
4003-2422 
