Aramex AU, formerly known as Fastway AU, is a significant parcel delivery network operating across Australia. Its history stems from the acquisition of Fastway Couriers Australia by Aramex, a leading global provider of comprehensive logistics and transportation solutions, in 2016. This strategic move integrated Fastway’s established domestic network and local expertise with Aramex’s international capabilities, rebranding the Australian operations under the Aramex name while maintaining the familiar orange livery.
Aramex AU offers a wide range of services designed for businesses and individuals, focusing on efficient and reliable parcel delivery. Key services include:
- Domestic Parcel Delivery: Covering a vast network throughout Australia, offering various speed options for local and interstate shipments. This includes services for small parcels up to larger consignments.
- International Shipping: Leveraging Aramex’s global network, Aramex AU facilitates international parcel delivery to numerous destinations worldwide, connecting Australian businesses and consumers to global markets.
- eCommerce Solutions: Providing tailored solutions for online retailers, including integration with popular eCommerce platforms to streamline shipping processes.
- “No Authority to Leave” (ATL): A service that allows customers to provide specific instructions for parcel delivery, such as leaving it in a safe place, or requiring a signature for enhanced security.
- Tailored Business Solutions: Offering customised delivery options, account management, and pricing structures for businesses with regular shipping needs.
The company’s focus is on providing convenience, security, and a user-friendly experience for tracking packages, which is a core component of their service offering.
Aramex AU provides multiple convenient methods for customers to track their packages and stay updated on the delivery status.
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Via the Official Aramex AU Website:
The most direct way to track your Aramex AU package is through their official website.
- Navigate to the Aramex AU website at
https://www.aramex.com.au/.
- Locate the “Track & Trace” or “Tracking” section, typically found prominently on the homepage.
- Enter your unique tracking number (also referred to as a consignment note number) into the designated field. This number is usually provided to you by the sender or retailer.
- Click on the “Track” or a similar button to retrieve the latest updates on your shipment’s journey, including its current location and estimated delivery date.
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Via Synctrack Tracking Tool:
Synctrack offers an alternative, universal tracking platform that supports Aramex AU tracking.
- To track your Aramex AU (formerly Fastway AU) package using the Synctrack platform, follow these steps:
- Obtain your Aramex AU (formerly Fastway AU) tracking number, which is provided by the sender.
- Visit the Synctrack Tracking Page at
https://synctrack.io/couriers/.
- Enter your tracking number in the designated field.
- Click the “Track” button to view the tracking details of your shipment.
For inquiries regarding Aramex AU tracking, package status, or general assistance, customers can reach out through the following channels:
- Email:
[email protected]
- Phone Number: For specific contact numbers based on your local depot or for general enquiries, it is recommended to visit the “Contact Us” section on the official Aramex AU website at
https://www.aramex.com.au/ or use their online contact form. The website typically provides a central customer service number or a directory of local depots for direct assistance.
- Office Locations: While Aramex AU operates numerous depots across Australia, specific office locations for customer visits are usually listed on their website under the “Locations” or “Depot Finder” sections. It is advisable to check these pages for the most accurate and up-to-date contact information and operating hours for a specific depot.
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Why is my Aramex AU tracking number not working or showing updates?
If your Aramex AU tracking number is not working or shows no updates, it could be due to a few reasons. The most common is that the package has just been picked up, and it takes some time for the tracking information to be scanned and updated in the system (typically a few hours). Ensure you have entered the tracking number correctly without any typos. If the issue persists after 24 hours, contact the sender to verify the tracking number or reach out to Aramex AU customer service.
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What does “In Transit” or “Held in Depot” mean for my Aramex AU package?
“In Transit” means your package is currently moving through the Aramex AU network towards its destination. “Held in Depot” usually indicates that your package has arrived at a local depot and is awaiting the next stage of its journey, which could be preparation for delivery, transfer to another depot, or collection by the recipient. It can also indicate a slight delay due to unforeseen circumstances or processing time.
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Can I change the delivery address of my Aramex AU package after it has been dispatched?
Changing the delivery address for an Aramex AU package after it has been dispatched can be challenging and is not always possible. It generally depends on the package’s stage of transit and the specific services requested by the sender. It is best to contact Aramex AU customer service immediately with your tracking number to inquire about the possibility of an address change. Please note that an administrative fee may apply, and address changes are subject to approval.
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What should I do if my Aramex AU package is delayed or lost?
If your Aramex AU package is experiencing significant delays beyond the estimated delivery time, or if the tracking status indicates it might be lost, first confirm the tracking information on the Aramex AU website. If there’s no clear explanation for the delay, the sender (the person or business that sent the package) should initiate an investigation with Aramex AU. They are the primary account holder and have the necessary details to escalate the query.
