Arrow XL

Arrow XL Tracking Information

Arrow XL is the UK’s leading two-person delivery company, specializing in the delivery of large, bulky items such as furniture, appliances, and white goods. The company prides itself on offering a comprehensive range of delivery, installation, assembly, and recycling services, aiming to provide a seamless customer experience for retailers and their end-customers across the UK.

History and Evolution:

Arrow XL has a significant heritage, evolving from the expertise of Yodel XL and previously, Home Delivery Network (HDN) XL. It was officially formed in 2012 as a joint venture between the Shop Direct Group (now The Very Group) and Yodel. In 2020, The Very Group acquired full ownership, making Arrow XL a wholly-owned subsidiary. This progression highlights its deep roots and extensive experience within the UK’s large-item delivery sector.

Services Offered:

Arrow XL operates a robust network of distribution centres across the UK, strategically located to facilitate efficient large-item logistics. Their service portfolio extends beyond standard delivery to include:

• 2-Person Delivery: Standard, Platinum (nominated day/time), and White Glove services, which include unpackaging, assembly, and removal of packaging.
• Installation & Assembly: Professional connection of appliances and assembly of furniture.
• Returns: Collection and return services for delivered items.
• Recycling: Ethical disposal services for old appliances and furniture.
• Warehousing & Storage: Comprehensive solutions leveraging their hub and spoke network.
• Tracking and Customer Support: Robust online tracking capabilities and a dedicated contact centre.

The company’s focus remains on expert handling of items that require more than a single person for delivery, ensuring a high level of care and service throughout the entire delivery process.

How to Track Arrow XL Packages

Tracking your Arrow XL package is designed to be straightforward, allowing customers to stay informed about their delivery status. Below are the primary methods for tracking:

1. Via the Official Arrow XL Website:
   The most direct way to track your delivery is through the official Arrow XL website.

   • Visit the Arrow XL tracking page on their website: https://askaxl.co.uk/
   • Locate the “Track Your Delivery” section, typically found prominently on the homepage or via a dedicated tracking link.
   • Enter your unique tracking number (often referred to as an order number or reference) into the designated field.
   • Additionally, you will need to input the delivery postcode associated with your order for verification.
   • Click the “Track” or “Find My Order” button to view the latest updates on your shipment’s journey.

2. Via Synctrack Tracking Tool:
   Synctrack provides an alternative platform for tracking Arrow XL deliveries, offering a unified interface for various couriers.

   • Obtain your Arrow XL tracking number, which is typically provided by the retailer or sender.
   • Navigate to the Synctrack Tracking Page specific for couriers: https://synctrack.io/couriers/
   • Locate and select Arrow XL from the list of available couriers.
   • Input your Arrow XL tracking number into the designated tracking field.
   • Click the “Track” button to retrieve the current status and details of your Arrow XL shipment.

3. Via Email/SMS Notifications:
   Arrow XL typically sends email and/or SMS notifications to customers with updates regarding their delivery. These notifications often include a direct link to the tracking page for your specific delivery, allowing for quick access to the latest status without needing to manually enter details.

What is Arrow XL Tracking Contact Number

For inquiries regarding Arrow XL tracking or other customer service needs, you can reach them through the following contact details:

• Customer Service Phone Number: 0333 241 1234
  • Operating Hours: Monday to Saturday, 7:00 AM – 7:00 PM; Sunday, 8:00 AM – 6:00 PM.
• Customer Service Email: [email protected]
• Head Office Location:
  Arrow XL House,
  Shire Park,
  Enigma Business Park,
  Malvern,
  WR14 1GL

FAQs About Arrow XL Tracking

Here are some frequently asked questions about Arrow XL tracking and deliveries:

1. How can I track my Arrow XL delivery?

   You can track your Arrow XL delivery by visiting their official website (https://askaxl.co.uk/) and entering your tracking number and delivery postcode. Alternatively, you can use a universal tracking tool like Synctrack.io by selecting Arrow XL and entering your tracking number. Arrow XL also provides tracking links via email or SMS notifications.

2. What should I do if my Arrow XL tracking information is not updating?

   If your Arrow XL tracking information is not updating, it is advisable to wait a few hours as there can sometimes be a delay in system updates. If the status remains unchanged for an extended period (e.g., 24 hours), or if you are concerned about a potential delay, contact Arrow XL customer services directly using their phone number or email for assistance.

3. Can I change my Arrow XL delivery date or time after tracking?

   Yes, in many cases, you can change your Arrow XL delivery date or time. This can typically be managed via the online portal accessible through the tracking link provided by Arrow XL, or by contacting their customer service team. Changes are usually subject to availability and cut-off times.

4. What happens if I am not home for my Arrow XL delivery?

   If you are not present when Arrow XL attempts delivery, they will usually leave a delivery card explaining the next steps. They may attempt to contact you to rearrange the delivery, or you might need to contact their customer services to reschedule a suitable time. Depending on the service level, a redelivery fee might apply.

5. Does Arrow XL provide a specific delivery window?

   Yes, Arrow XL typically provides a two-hour delivery window on the day of delivery. This is usually communicated via email or SMS on the morning of your scheduled delivery, allowing you to plan your day accordingly.