Asendia UK

Asendia UK Tracking Information

Asendia UK was launched in 2012 as a joint venture between La Poste and Swiss Post, combining decades of international mail expertise. The UK head office and parcel processing centre are located at The Heathrow Estate, Hounslow, where millions of parcels are processed for global shipment. Three primary UK sites handle different functions: a parcel processing centre at Heathrow, a fulfilment centre in Bedford, and a mail production and returns centre near Southampton.

Asendia UK forms part of a broader network spanning 32 global locations, delivering to over 200 destinations. Core services include:

• e-PAQ: A range of international parcel delivery and returns solutions optimised for online retailers, providing integrated export logistics, final-mile networks, and IT tracking platforms.

• Mail Solutions: Tailored marketing mail, business mail, and publications services, with value-added options such as print, fulfilment, and response management.

All services are 100 percent carbon neutral through offsetting. Asendia UK’s expertise in customs clearance, final-mile partnerships, and technology-driven processes ensures reliability, competitive pricing, and seamless cross-border delivery experiences trusted by leading e-tailers.

How to Track Asendia UK Packages

1. Via the Official Website

   • Navigate to the Asendia Tracking Portal at track.asendia.com.

   • Enter the Asendia UK tracking number in the designated field.

   • Click “Track” to view the latest shipment status from dispatch through to delivery.

2. Via Synctrack

   • Obtain the Asendia UK tracking number provided by the sender or retailer.

   • Visit the Synctrack website (synctrack.io/couriers).

   • Select Asendia UK from the list of couriers (if required).

   • Input the tracking number, then click “Track” to retrieve real-time status updates and transit details under the Asendia UK tracking profile.

Asendia UK Contact Information

• Urgent Tracking Enquiries:

  • Phone: +44 (0) 845 873 8155

  • Email: [email protected]

• General Office / Corporate Enquiries:

  • Phone: +44 20 8897 1200

  • Fax: +44 20 8897 5750

  • Email: [email protected]

For parcel-specific tracking support, enter the tracking number on the online portal first. If further assistance is needed, contact the retailer for delivery status details; they have direct access to shipment records.

FAQs about Asendia UK Tracking

1. How soon after dispatch does tracking become available?

Tracking details typically appear within 24 hours of parcel pickup. Full transit history may take up to 48 hours to update between international scans.

2. What format does an Asendia UK tracking number follow?

A standard Asendia UK tracking number consists of letters and numbers (e.g., “LS123456789CH”). Always use the exact code provided by the retailer or shipping label to ensure accurate lookup.

3. Why isn’t the tracking information updating?

Occasional delays can occur due to customs clearance or final-mile handover to local carriers. If no update appears after 48 hours, verify the number with the retailer or contact customer service via +44 (0) 845 873 8155.

4. Can tracking notifications be sent via SMS or email?

Asendia UK provides email notifications for registered business accounts. For individual parcels, tracking updates are mainly accessible via the online portal.

5. What should be done if the tracking portal shows “delivered” but the parcel hasn’t arrived?

First, check with any neighbouring addresses or designated safe places. If still not found, contact the retailer or Asendia UK’s customer service at [email protected] so they can liaise with the local delivery partner.