Asendia USA

Asendia USA Tracking Information

Asendia USA was established in July 2012 as a joint venture between La Poste (France) and Swiss Post (Switzerland). By combining the legacy of two leading postal operators, Asendia has built a network that spans 32 global locations, employs over 1,500 staff, and delivers to more than 200 destinations across four continents. In the United States, Asendia USA operates from a 701C Ashland Avenue, Folcroft, PA 19032 headquarters, encompassing over 300,000 square feet of operational space in strategic hubs such as New York, Buffalo, Philadelphia, Miami, Chicago, Salt Lake City, Los Angeles, and Laredo.

Historically, Asendia expanded its e-commerce expertise by acquiring wnDirect (UK) and Globegistics (USA), enhancing its capabilities in customs clearance, delivery duty paid services, and returns management. Asendia USA’s local infrastructure is complemented by a global IT platform that supports tracking, fulfilment, and data analytics, ensuring seamless cross-border parcel flow. All services are fully carbon neutral through comprehensive offsetting initiatives.

Core services offered by Asendia USA include:

• e-PAQ Delivery & Returns: A suite of parcel delivery solutions tailored to each destination market, providing multi-carrier export logistics, last-mile networks, and integrated IT tools.

• Mail Solutions: Cost-effective international mailing for Marketing Mail, Business Mail, and Publications, with optional add-ons such as printing, fulfilment, and response management.

• Customs Clearance & Duties: Expertise in navigating import regulations and calculating applicable duties and taxes to minimize delays at origin and destination.

• Order Fulfilment & Returns Management: Warehousing, pick-and-pack, and reverse logistics to streamline e-commerce operations.

• Digital Solutions & Reporting: Real-time dashboards, API integrations (e.g., EasyPost API support), and automated data feeds to optimize shipping decisions.

How to Track Asendia USA Packages

1. Official Asendia Tracking Portal

Access the Asendia USA tracking portal at track.asendia.com or the U.S. tracking interface at a1.asendiausa.com/tracking. Follow these steps:

1. Navigate to the tracking portal’s “Track Your Shipment” section.

2. Enter the Asendia tracking number (also called Shipment ID, PRO number, or Order ID) in the designated field.

3. Click “Track” to view up-to-date status, location history, and estimated delivery date.

2. Synctrack Tracking Tool

Use the Synctrack platform to consolidate tracking information from multiple carriers:

1. Ensure possession of the Asendia USA tracking number provided by the sender.

2. Visit the Synctrack page for couriers at synctrack.io/couriers.

3. Select Asendia USA from the courier dropdown.

4. Enter the tracking number in the input field.

5. Click “Track” to retrieve a unified view of shipment events from origin to final-mile delivery.

3. Mobile App

Download the Asendia Tracking mobile app (available on major app stores) to:

• Enter and save multiple Asendia tracking numbers.

• Receive real-time push notifications on status changes.

• View a history of recent tracking queries.

Asendia USA Contact Information

• Toll-Free Phone (Customer Service): (800) 624-5287

• IATA Phone: (610) 870-5390

• Email (General Inquiries): [email protected]

• USA Headquarters Address: 701C Ashland Avenue, Folcroft, PA 19032, United States

• Key Regional Offices (local to business):

  • New York, NY

  • Buffalo, NY

  • Philadelphia, PA

  • Miami, FL

  • Chicago, IL (automated facility)

  • Salt Lake City, UT

  • Los Angeles, CA

  • Laredo, TX

FAQs About Asendia USA Tracking

Q1: How can one obtain an Asendia USA tracking number?

A tracking number is assigned by the sender (e.g., retailer or shipper) when an Asendia e-PAQ or mail product is processed. It appears on the shipping confirmation email or packing slip.

Q2: Tracking number not found—what should be done?

Ensure the number is entered correctly (including letters and digits). If still unrecognized, wait at least 24 hours for the shipment to populate in the system. If it remains invalid, contact the sender for verification or reach out to Asendia USA customer service at (800) 624-5287.

Q3: Are all Asendia USA services fully tracked?

• e-PAQ Premium/Elite services provide end-to-end tracking and delivery confirmation.

• e-PAQ Economy/Priority Tracked offers partial tracking; final-mile last-mile status is often updated by the local postal authority.

Q4: What does “handed over to local carrier” mean?

Once the parcel leaves Asendia’s international facility, it is transferred to a destination country’s postal service (e.g., USPS, Canada Post, Royal Mail). Tracking updates may pause until the local carrier uploads their scans.

Q5: Who to contact for a lost or delayed parcel?

If tracking indicates the package is still in Asendia USA’s network, call (800) 624-5287 for assistance. If it’s with the local delivery partner and status hasn’t updated, contact that local postal authority or the retailer/sender to initiate a claim.