Australia post

Australia Post Tracking Information

Australia Post traces its origins to the colonial postal services established in 1809. Following federation in 1901, the Postmaster-General’s Department was created to oversee postal and telecommunications. In 1975, Australia Post was formed as a statutory authority, later becoming a government-owned corporation. Today, it operates over 8,500 Post Offices, handles millions of items daily and employs more than 35,000 people.

Core services include:

• Domestic Parcel Delivery: Parcel Post, Express Post, Courier Post with tracked and untracked options

• International Shipping: International Standard, International Express, Registered Mail and Air/Sea options

• Digital & Business Solutions: eParcel, Print & Mail, Parcel Send, Shipping & Tracking APIs

• Letter Services: Standard letters, Registered Post, Certified Post

• Community & Retail: PO Boxes, redirections, mail holds, identity services at Post Office outlets

Key features: online tracking, email/SMS notifications, AusPost app for auto-tracking, and a MyPost account for managing deliveries.

How to Track Australia Post Packages

1. Official Website
   Use the Track Your Item tool at auspost.com.au/mypost/track/search. Enter the tracking number (up to 10 at once) to see current status and estimated delivery.

2. Synctrack Tracking Tool
   On Synctrack’s courier list, select Australia Post tracking, input the tracking number, and click Track for real-time updates.

3. AusPost Mobile App
   Download the AusPost app on smartphone or tablet to receive automatic parcel tracking, push notifications and the ability to manage all deliveries in one place.

4. Email & SMS Notifications
   Opt in for email or SMS alerts when booking to get status updates at each scan event.

5. MyPost Account
   Register for a MyPost account to save frequent tracking numbers, set delivery preferences and access shipment history.

Australia Post Tracking Contact Number

• In Australia: 13 POST (13 7678)

• From Overseas: +61 3 8340 7239

• Office Location (Head Office):
  111 Bourke Street, Melbourne VIC 3000

• Online Enquiries: Submit a tracking query via the Help & Support “Enquire Online” form at auspost.com.au/help-and-support/contact-us

FAQs about Australia Post Tracking

Q1: What does Pending mean when tracking my item?

‘Pending’ indicates the parcel hasn’t yet been scanned into the system. It may not have been posted or is awaiting a first barcode scan.

Q2: What does In Transit mean when tracking my item?

‘In Transit’ means the parcel is on its way between facilities or to the delivery address, following its initial scan.

Q3: What does Can’t Be Tracked mean?

This appears for services without standard tracking (e.g., International Economy). No scan events will display, though Registered services still require a signature on delivery.

Q4: What does Returned to Sender mean?

The item is on its way back to the sender due to failed delivery attempts, unknown recipient, or refusal to accept the parcel.

Q5: How long until the first tracking update appears?

Allow up to 24–48 hours after posting for the first status change. If no update appears after this window, use 13 POST or the online form to enquire.