Border Express

Border Express Tracking Information

Established in 1981, Border Express is a national transport and distribution services company renowned for its transparency, accessibility and accountability. Now part of the FMH Group, the business leverages an expansive fleet, an extensive network of depots across all Australian states and territories, and a dedicated team of professionals to deliver both Bulk Express (metro and interstate mass distribution) and Parcel Express (B2B parcel delivery, including dangerous goods and Authority to Leave options). The proprietary BEX Online client portal offers complete visibility over consignments, while an in-house tracking software ensures real-time monitoring and on-schedule deliveries. A 24/7 support framework underpins operations, backed by state-based customer service teams and technology-driven processes to maintain industry leadership over four decades.

How to Track Border Express Packages

1. Official Website Tracking

   • Navigate to the Track It section on the homepage (or the Quick Track tool at bexonline.borderexpress.com.au).

   • Enter up to 15 consignment numbers in the designated field.

   • Click Go to view current status, location history and estimated delivery.

2. Synctrack Platform

   • Obtain the Border Express tracking number provided by the sender.

   • Visit the Synctrack courier page at synctrack.io/couriers/.

   • Input the tracking number and select Track to retrieve detailed shipment updates.

3. BEX Online Client Portal

   • Log in to the BEX Online portal for comprehensive shipment management.

   • Access detailed tracking information, proof of delivery and reporting tools within the dashboard.

4. Mobile App

   • Download the Border Express app (updated March 25, 2025) from Google Play or the App Store.

   • Sign in to monitor consignments, receive notifications and manage account details on the go.

Border Express Tracking Contact Details

• Phone (General Customer Service): 1300 100 239 (available if no webform response within 48 hours)

• Phone (Corporate Enquiries): +61 2 9732 7300

• Email: [email protected]

• Office Location (Sydney Head Depot):
  22–26 Frank Street, Wetherill Park, NSW 2164

• Online Enquiry: Complete the Customer Enquiry webform at borderexpress.com.au/customer-enquiry for tracking support, proof of delivery or delivery changes.

FAQs about Border Express Tracking

Q1: Can I track my delivery with a consignment (connote) number?

Yes. Enter the consignment number in the Track It tool on the homepage or the Quick Track page to see real-time updates.

Q2: How do I find my tracking number?

The consignment number is provided by the sender and can also be located in your shipment confirmation email or invoice.

Q3: Why hasn’t my tracking status updated?

Allow up to 24 hours for new scan events to be uploaded. If no update appears after this period, submit a web enquiry or call 1300 100 239.

Q4: What if my parcel shows “delayed” or “exception”?

An exception may indicate customs, weather or address issues. Contact customer service via the webform or phone for further investigation.

Q5: How do I request proof of delivery?

Log in to the BEX Online portal or submit a Tracking & Proof of Delivery enquiry via the Customer Enquiry form for documentation.