Empresa Brasileira de Correios e Telégrafos (Correios), Brazil’s national postal service, traces its origins to 1663 under Portuguese colonial administration. Officially established in 1969, it operates under the Ministry of Communications and serves all 5,570 Brazilian municipalities with over 11,000 service units. As a state-owned entity, Correios handles domestic and international logistics, including express delivery (SEDEX), economy shipping (PAC), financial services, and e-commerce solutions like Importa Fácil for streamlined imports under $3,000 USD.
Key services include:
SEDEX: Express delivery with options like SEDEX 10 (next-day delivery by 10 AM) and SEDEX Hoje (same-day delivery in select areas).
PAC: Cost-effective ground shipping with longer delivery windows.
International Services: EMS (global express) and Mercadoria Econômica (budget international parcels).
Correios emphasizes technological innovation, utilizing automated sorting systems and real-time tracking since 2013. Its infrastructure includes partnerships with over 220 countries, ensuring compliance with Universal Postal Union standards.
1. Via Correios’ Official Website
Visit the Correios Tracking Portal and enter the 13-character tracking number (e.g., AA123456789BR). Detailed updates, including “Objeto postado” (posted) to “Entregue” (delivered), are displayed with timestamps and location scans.
2. Using Third-Party Tracking Tools
Platforms like Synctrack centralize tracking for multiple carriers. To track Brazil Correios shipments:
Obtain the tracking number from the sender or shipping receipt.
Navigate to Synctrack’s tracking page, input the number, and view real-time status, estimated delivery dates, and courier details.
3. Customer Service Assistance
Contact Correios’ support team via their website’s “Fale Conosco” (Contact Us) section for manual tracking help or unresolved issues.
Head Office: SCS Quadra 4, Bloco A, Brasília, DF, 70304-915.
Customer Service: Visit www.correios.com.br for region-specific phone numbers and online inquiry forms.
1. Why isn’t my tracking number working?
Ensure the format matches AA123456789BR. Updates may take 24–48 hours after shipment acceptance. Basic services like Carta Simples (standard mail) lack detailed tracking.
2. What does “Fiscalização Aduaneira” mean?
This indicates customs inspection for international parcels. Delays are common, and recipients may need to pay import taxes via Correios’ “Minhas Importações” portal.
3. How long do domestic deliveries take?
SEDEX: 1–5 business days.
PAC: 3–10+ business days, depending on destination remoteness.
4. What if a delivery attempt fails?
A “Tentativa de entrega não efetuada” status appears. Parcels are held at local post offices for pickup using the notice left by the courier.