New Caledonia Post Tracking Information

New Caledonia Post (OPT-NC) is the territory’s public postal and telecommunications operator. It was established in 1859 and reorganized as an EPIC (public industrial and commercial institution) in 1958. OPT-NC handles mail, parcel delivery, mobile and fixed telephony, internet, and financial services. The organization maintains a dense distribution network across New Caledonia (including Grande Terre, Loyalty Islands, and Isle of Pines) with dozens of post offices and a modern Mail Processing Centre in Ducos. That central facility processes about 70,000 letters and 1,000 packages daily and includes customs clearance, sorting, and handling of both domestic and international shipments. OPT-NC continually updates its logistics network (adding automated sorting and local PO box systems) to improve mail and parcel services for all regions.

How to Track New Caledonia Post Packages.

• Use the official website: Go to the OPT-NC website (opt.nc) and select the “Suivi de colis” (Track My Package) page. Enter your 13-character tracking number and submit to view the parcel’s current status. (This may be accessed via the OPT-NC portal.) The site will display real-time updates on your shipment’s location and delivery progress.

• Use Synctrack: Visit synctrack.io and find the New Caledonia Post (OPT-NC) courier page. Enter your tracking number into the provided field and click “Track”. Synctrack will retrieve the delivery history and current status of the OPT-NC package.

• Mobile app: Download the official “Suivi Colis OPT-NC” app (available on Android and iOS). This app lets customers save multiple tracking numbers, label shipments, and receive real-time push notifications at each delivery event. It provides the same tracking information on a mobile device.

Coverage: Both domestic and international shipments are covered. Domestic parcels (within New Caledonia’s islands) and inbound/outbound international mail can be tracked using the same methods. Incoming international packages are processed at the Nouméa mail centre and remain trackable until delivery. Note that if a parcel is held for customs duty or too large for home delivery, OPT-NC will leave an “avis de passage” (delivery notice) at your address. You must then pick up the parcel at the indicated post office, paying any required taxes.

New Caledonia Post Contact Details

• Head Office Address: Port Plaisance, 2 rue Paul Montchovet, 98841 Nouméa Cedex, New Caledonia.

• Phone: +687 26 82 00 (this is the main customer service line in Nouméa). Customers from outside New Caledonia can dial +687 26 82 00 using the international country code +687.

• Customer Support Email: For general inquiries, write to [email protected]. For customer-service issues, use [email protected]. (These addresses are monitored by OPT-NC support teams.)

• Fax: +687 26 29 27.

• Operating Hours: The head office operates Monday–Friday from 7:30–11:30 and 12:15–16:00 local time. OPT-NC also has multiple local post offices and agencies throughout New Caledonia with published hours.

FAQs About New Caledonia Post Tracking

• How can I track my OPT-NC parcel?
  Use the 13-character tracking code from the sender. Go to the official OPT-NC tracking page on opt.nc or use the Synctrack tool. Enter the code and submit to see where your parcel is in real time. The same number can also be entered into the Suivi Colis mobile app.

• What is the format of the OPT-NC tracking number?
  The tracking number is 13 digits/letters long (e.g. a mix of letters and numbers) with no spaces. Always ensure you have the exact 13-character code. If an entry is rejected, double-check for typos or wait a few hours for the shipment to be scanned into the system.

• My tracking shows my parcel is held for customs or oversized. What do I do?
  OPT-NC will leave a delivery notice (“avis de passage”) if a package requires customs clearance or cannot fit in a mailbox. You must go to the specified OPT-NC office (shown on the notice) with that slip and your ID to pay any duties and collect the parcel. Keep an eye on the tracking status – it will often note when customs actions are needed.

• Does OPT-NC handle international tracking?
  Yes. International mail and parcels pass through OPT-NC’s Nouméa processing center, which is the country’s International Mail Processing Centre. You can track inbound shipments from abroad using the same tracking number. Once the item leaves New Caledonia for a foreign destination, tracking is typically continued by the destination country’s postal service.

• Is there an OPT-NC app or alerts for tracking updates?
  OPT-NC offers a free Suivi Colis smartphone app. In it, you can save tracking numbers and get push notifications at each status change. The company may also send email alerts or SMS notifications if you have an account on the Mon Espace portal and enable alerts. Otherwise, you should periodically check the tracking on the official site or the app to stay informed.