Celeritas

Celeritas Tracking Information

Celeritas is a logistics operator specializing in e-commerce delivery and returns management. Established in 2013, it was formed as a joint venture between Grupo Logista, a leading distributor in Southern Europe, and El Corte Inglés, a major Spanish retail group. This foundation highlights its expertise, authority, and trustworthiness within the logistics sector, particularly for online retail.

Initially, Celeritas focused on providing logistics services exclusively for El Corte Inglés’s online sales. Over time, it expanded its operations to serve a broader range of e-commerce clients, offering innovative and flexible solutions for both national and international shipments.

Celeritas’s services are designed to meet the dynamic demands of e-commerce, including:

• Home Delivery: Direct delivery to the recipient’s address.
• Convenience Point Network: An extensive network of over 3,000 Puntos Celeritas in Spain and Portugal, allowing recipients to pick up or drop off packages at nearby locations.
• Reverse Logistics: Efficient management of product returns, a crucial aspect of online shopping.
• Warehouse and Fulfillment: Comprehensive logistics services covering storage, order preparation, and dispatch.
• Advanced Technology: Utilization of a proprietary platform that provides real-time tracking capabilities and supports API integrations for seamless client operations.
• Extensive Network: Collaboration with major European carriers such as Correos, SEUR, GLS, DPD, Chronopost, PostNL, DHL, and UPS, enabling broad international reach and diverse delivery options.

This comprehensive approach and robust infrastructure demonstrate Celeritas’s commitment to providing reliable and efficient logistics solutions tailored for the e-commerce landscape.

How to Track Celeritas Packages

Tracking a Celeritas package can be done through multiple convenient methods:

1. Via the Official Celeritas Website:
   • Visit the official Celeritas website at https://celeritastransporte.com/en/.
   • Locate the “TRACK YOUR SHIPMENT” section, typically prominent on the homepage.
   • Enter your unique Celeritas tracking code into the designated field.
   • Click the “TRACK SHIPMENT” button to view the current status and detailed journey of your package.
2. Via Synctrack Tracking Tool:
   • Tracking a Celeritas package is simple and efficient using the Synctrack platform.
   • Obtain Your Tracking Number: Ensure possession of the Celeritas tracking number, which is typically provided by the sender.
   • Visit Synctrack: Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input the Celeritas tracking number into the specified input field.
   • Click “Track”: Select the “Track” button to access the tracking details of the Celeritas shipment.

Celeritas Tracking Contact Number

For inquiries regarding Celeritas tracking or other services, customers can reach out using the following contact details:

• Phone Number: +34 911 88 00 22
• Email Address: [email protected]
• Office Location: C/ de la Cerámica, 4, 28830 San Fernando de Henares, Madrid, Spain.

FAQs about Celeritas Tracking

Here are some common questions regarding Celeritas tracking:

1. What is a Celeritas tracking number?

   A Celeritas tracking number is a unique identification code assigned to each package or shipment. This number allows customers to monitor the progress and location of their parcel from dispatch to delivery. It is typically provided by the seller or sender at the time of shipment.

2. How can a customer check the status of a Celeritas package?

   Customers can check the status of a Celeritas package primarily through the official Celeritas website by entering their tracking code, or by using a third-party tracking platform like Synctrack.io. Both methods provide updates on the package’s journey and current status.

3. What should be done if Celeritas tracking information is not updating?

   If Celeritas tracking information is not updating, it is advisable to wait for a few hours, as updates can sometimes be delayed. If the status remains unchanged for an extended period (e.g., 24-48 hours), contact the sender or retailer first, as they often have direct communication channels with Celeritas or the relevant logistics department. If necessary, customers may also contact Celeritas customer service directly using the provided contact details.

4. What if a Celeritas package is marked as delivered but not received?

   If a Celeritas package is marked as delivered but has not been received, first check the surrounding area of the delivery location, including porches, mailboxes, and with neighbors. Confirm the delivery address provided to the sender is accurate. If the package still cannot be located, contact the sender immediately to report the issue. The sender will then typically initiate an investigation with Celeritas.

5. Does Celeritas provide an estimated delivery time?

   Celeritas’s tracking system often provides an estimated delivery window or date once the package is en route. However, these estimates can be subject to change due to various factors such as weather conditions, customs clearance, or unforeseen logistical challenges. The most up-to-date information is always available through the online tracking tools.