Cigerma

Cigerma Tracking Information

Cigerma is a cross-border logistics company established in 2017 and headquartered in Shenzhen, China. It specializes in providing reliable and efficient logistics solutions for global e-commerce sellers.

Cigerma has a strong focus on Africa special line and express services, aiming to simplify and enhance cross-border logistics for businesses. The company maintains branches in various Chinese cities such as Guangzhou, Yiwu, and Shanghai, in addition to operating overseas warehouses and offices in numerous countries to support its global operations.

Core services offered by Cigerma include:

• Africa Dedicated Line: This service provides stable and fast delivery options to numerous African countries, including Nigeria, Kenya, Ghana, Uganda, and Tanzania, utilizing air freight, sea freight, and express solutions tailored to regional needs.

• International Express: Cigerma partners with major global express carriers such as DHL, UPS, FedEx, and Aramex to offer comprehensive worldwide express delivery services.

• International Small Parcel: An economical shipping solution designed for small, lightweight goods, making it suitable for a wide range of e-commerce shipments.

• International Sea Freight: This service encompasses both Full Container Load (FCL) and Less than Container Load (LCL) options for larger or bulkier shipments requiring ocean transportation.

• International Air Freight: A fast and dependable solution for time-sensitive cargo, ensuring quicker delivery for urgent shipments.

• Overseas Warehousing: Cigerma provides comprehensive warehousing services, including storage, inventory management, and order fulfillment in key destination countries, particularly across Africa, North America, and Europe.

• Dropshipping Support: The company offers tailored logistics support specifically designed to facilitate dropshipping business models for its clients.

How to Track Cigerma Packages

Tracking a Cigerma package allows customers to monitor their shipment’s progress. There are primary methods available for tracking:

• Via Cigerma Official Website:
  To track a Cigerma package directly, navigate to the official website https://www.cigerma.com/. Locate the tracking section or input field, which is often prominently displayed on the homepage. Enter your specific tracking number into the designated box. Click the “Track” or similar button to view the real-time status and transit history of your shipment.

• Via Synctrack Tracking Tool:
  Tracking your Cigerma package is simple and efficient using the Synctrack platform.

  • Obtain Your Tracking Number: Ensure possession of the Cigerma tracking number, which is typically provided by the sender or seller.

  • Visit Synctrack: Access the Synctrack Tracking Page at https://synctrack.io/couriers/.

  • Enter Your Tracking Number: Input your Cigerma tracking number into the designated field.

  • Click “Track”: Select the “Track” button to retrieve and display the tracking details of your Cigerma shipment.

• Other Methods: The official Cigerma website primarily highlights tracking via their online portal. Information regarding dedicated mobile applications or text message tracking services is not explicitly provided on their public pages.

Cigerma Tracking Contact Information

Cigerma provides the following contact details for inquiries, including those related to tracking:

• Email: [email protected]

• Phone: +86 137 2623 4909 (This is a Chinese contact number, indicating their primary operational base).

• Headquarters Address: Room 801-802, Building 4, Huafeng Zhigu, No. 2005, Xixiang Section, Gushu 1st Road, Baoan District, Shenzhen City, Guangdong Province, China.

• Customer Service Hours: Monday to Saturday, from 9:00 to 18:00 (Beijing Time).

FAQs About Cigerma Tracking

• How do I find my Cigerma tracking number?
  The Cigerma tracking number is typically provided by the sender, merchant, or e-commerce platform immediately after your order has been shipped. It can often be found in your order confirmation email or on your order details page.

• What should I do if my Cigerma tracking status hasn’t updated?
  If your Cigerma tracking status has not updated for an extended period, it might be due to various reasons, such as delays in customs clearance, transit between facilities, or temporary system lags. It is advisable to wait for a few business days. If the status still remains unchanged, contact Cigerma customer service with your tracking number for assistance.

• Can I track my Cigerma package without an account?
  Yes, you can track your Cigerma package directly on their official website or via third-party tracking sites like Synctrack by simply entering your tracking number without needing to log in or create an account.

• What does “In Transit” mean for my Cigerma shipment?
  When your Cigerma shipment shows “In Transit,” it means your package is currently moving between origin and destination facilities or is on its way to the delivery address. This status indicates that the package is progressing through the shipping network.