CMA CGM is a global leader in shipping and logistics, established in Marseille, France, in 1978 by Jacques Saadé. The company started with only one vessel and four employees, initially operating between Marseille, Livorno, Latakia, and Beirut. Over decades, CMA CGM has expanded significantly through strategic acquisitions and organic growth, transforming into one of the world’s largest container shipping companies.
Key Milestones and History:
- 1978: Founded as Compagnie Maritime d’Affrètement (CMA).
- 1996: Acquisition of Compagnie Générale Maritime (CGM), forming CMA CGM.
- 2000s: Further acquisitions, including ANL and Delmas, strengthening its global network.
- Present: A global presence with over 600 vessels, serving more than 420 ports worldwide, and operating in over 160 countries. The company emphasizes innovation, environmental sustainability, and digital transformation.
Services Offered:
CMA CGM provides a comprehensive suite of services covering the entire supply chain:
- Ocean Shipping: Core business, offering global container shipping solutions for various cargo types, including reefer (refrigerated), out-of-gauge, and hazardous materials.
- Intermodal Transport: Seamless connections between ocean shipping and land transport (rail, road, river barges) to ensure door-to-door delivery.
- Logistics Services (CEVA Logistics): Through its subsidiary CEVA Logistics, CMA CGM offers end-to-end logistics solutions, including contract logistics, freight management, and e-commerce solutions.
- Specialized Cargo: Expertise in handling complex and specific cargo needs, such as breakbulk, project cargo, and dangerous goods.
- Digital Solutions: Advanced online platforms for booking, documentation, and tracking, aimed at simplifying the customer experience.
- Green Solutions: Committed to environmental protection, investing in cleaner energy, optimizing vessel performance, and exploring alternative fuels.
How to Track CMA CGM Packages
Tracking your CMA CGM shipments is designed to be straightforward and accessible. Here are the primary methods:
- Via the Official CMA CGM Website:
- Navigate to the official CMA CGM website at
https://www.cma-cgm.com/.
- Look for the “Track & Trace” or “Shipment Tracking” section, usually prominent on the homepage or under a “Services” or “Tools” menu.
- On the tracking page, you will typically find fields to enter your tracking reference. CMA CGM supports tracking by various numbers:
- Booking Number: The unique identifier assigned when your shipment is booked.
- Bill of Lading (B/L) Number: A crucial legal document that details the type, quantity, and destination of the goods being shipped.
- Container Number: The unique identification number of the specific shipping container carrying your goods.
- Enter the relevant number into the designated field.
- Click the “Track” or “Search” button to retrieve the latest status and detailed movement history of your shipment.
- Via Synctrack Tracking Tool:
- Tracking your CMA CGM package using the Synctrack platform offers an alternative for checking shipment status.
- Obtain Your Tracking Number: Ensure you have your CMA CGM tracking number (Booking, Bill of Lading, or Container number) readily available.
- Visit Synctrack: Go to the Synctrack couriers page at
https://synctrack.io/couriers/.
- Enter Your Tracking Number: Locate the search field for tracking and input your CMA CGM tracking number.
- Click “Track”: Select the “Track” button to view the tracking details of your shipment.
- Via My CMA CGM Mobile App:
- CMA CGM offers a dedicated mobile application, “My CMA CGM,” available for download on iOS and Android devices.
- Once installed, you can log in or use the tracking feature directly to input your Booking, Bill of Lading, or Container number to get real-time updates on your shipments directly from your smartphone. The app often provides additional features like schedule lookups and push notifications.
For general inquiries, CMA CGM’s headquarters can be reached at Phone: +33 4 88 56 60 00. The email [email protected] is designated for Data Protection Officer (DPO) related queries.
For specific tracking inquiries or local customer service, it is highly recommended to visit the official CMA CGM website’s “Contact Us” section. CMA CGM operates globally with regional offices, and selecting your specific country or region will provide you with the most relevant phone numbers, email addresses, and office locations for direct assistance with your tracking and shipping needs. This ensures you connect with the appropriate customer service team for your location and type of query.
FAQs about CMA CGM Tracking
What types of numbers can I use to track my CMA CGM shipment?
- You can track your CMA CGM shipment using a Booking Number, a Bill of Lading (B/L) Number, or a Container Number. Each of these unique identifiers provides access to the shipment’s current status and history.
How often is CMA CGM tracking information updated?
- CMA CGM tracking information is updated regularly as the container moves through various stages of its journey, including port arrivals, departures, customs clearance, and transshipments. Updates are typically provided in real-time or near real-time as new events occur.
What should I do if my CMA CGM tracking number is not working or shows no information?
- First, double-check the tracking number for any typos. Ensure you are using the correct type of number (Booking, B/L, or Container). If the issue persists, it might be due to the shipment being very recent (tracking information might take a few hours to appear) or a technical issue. In such cases, it is advisable to contact CMA CGM customer service for assistance, providing them with your shipment details.
What do different tracking statuses like “In Transit,” “Arrived,” or “Customs Clearance” mean?
- “In Transit”: Your shipment is currently en route between locations, typically on a vessel, train, or truck.
- “Arrived”: The container has reached a specific location, such as a port, terminal, or destination depot.
- “Customs Clearance”: The shipment is undergoing inspection and approval by customs authorities in the destination country. This status can sometimes indicate a delay if there are issues with documentation or duties.
- Other statuses might include “Loaded,” “Departed,” “Transshipped,” or “Delivered,” each indicating a specific stage of the logistics process.
+33 4 88 56 60 00 
