Colis Prive

Colis Privé Tracking Information

History

• Founded in 1993, Colis Privé has become a major player in last-mile delivery in France, specializing in B2C parcel distribution.

• Acquired by the Hopps Group in 2017, and later partially by Amazon in 2022, Colis Privé has expanded its logistics network, operating with over 3,500 delivery personnel and four national hubs across France.

Services

• Home Delivery: Direct to customer residences with predictive delivery alerts.

• Relay Point Delivery: Packages sent to local collection points for flexible pickup.

• Express Services: Options for accelerated delivery within 24–48 hours.

• International Expansion: Operations initiated in Morocco, and further international development in progress.

• Digital Tools: Real-time tracking, mobile updates, and online customer support enhance the user experience.

How to Track Colis Privé Packages

1. Official Website

   • Visit colisprive.fr and navigate to the “Suivi de colis” section.

   • Enter the tracking number (usually 12 or 13 characters).

   • Access detailed updates including parcel pickup, transit, and delivery status.

2. Synctrack Tracking Tool

   • Go to the Synctrack courier list at synctrack.io/couriers.

   • Select Colis Privé as the shipping carrier.

   • Input your Colis Privé tracking number in the search field.

   • Click “Track” to see the latest delivery status and location.

3. Mobile Notifications

   • Opt in for email or SMS alerts during checkout or via the tracking page.

   • Receive real-time updates on parcel movements, delays, or delivery attempts.

4. Merchant Portals

   • Many retailers integrated with Colis Privé allow order tracking directly through their e-commerce platforms.

   • Use the same tracking ID provided in your confirmation email.

What Is Colis Privé Tracking Contact Number

• Customer Service Phone:

  • From France: +33 4 13 87 90 20

• Email: [email protected]

• Head Office Address:
  Colis Privé SAS
  6 rue Elsa Triolet,
  13008 Marseille, France

FAQs About Colis Privé Tracking

Q1: Why is my Colis Privé tracking number not recognized?

The tracking number becomes active once the parcel is registered in the system. Allow a few hours after shipment confirmation.

Q2: How long does Colis Privé take to deliver?

Standard delivery usually occurs within 24 to 48 hours after parcel handover.

Q3: What happens if no one is home at delivery?

The courier may leave the parcel at a relay point or reschedule delivery. Notification is provided via SMS or email.

Q4: Can delivery be redirected after dispatch?

Yes, redirection options are available via the tracking page or customer service if the package is not out for final delivery.

Q5: What to do in case of a delayed or lost parcel?

Wait for tracking updates. If unresolved within 5 days of expected delivery, contact customer service with the tracking number for investigation.