Colissimo

Colissimo Tracking Information

History

• Launch and Evolution: Colissimo, the parcel delivery arm of La Poste, debuted in 1985, revolutionizing France’s postal services by offering dedicated parcel solutions. Expansion into international markets commenced in the early 1990s, establishing partnerships across Europe and beyond.

• Positioning: Operating under La Poste’s umbrella, Colissimo serves both individual and business customers, emphasizing reliability, speed, and comprehensive tracking.

Service Overview

• Domestic Delivery: Next-day delivery to home or pick-up points across France.

• International Delivery: Coverage in over 230 countries with customs clearance assistance.

• Delivery Options: Home delivery, relay points (points relais), and post office counter collection.

• Value-Added Features: Signature on delivery, insurance up to defined values, and carbon-neutral shipping options.

How to Track Colissimo Packages

1. Official Colissimo Website

   • Navigate to the Colissimo tracking page on laposte.fr/colissimo.

   • Enter the 13-character tracking number in the designated field.

   • View real-time status updates, delivery attempts, and estimated arrival dates.

2. Synctrack Tracking Tool

   • Access the Synctrack courier list at synctrack.io/couriers.

   • Select Colissimo as the carrier.

   • Input the tracking number and click Track to retrieve the latest shipment details.

3. Mobile App – La Poste / Colissimo

   • Download the La Poste app (iOS & Android).

   • Register or log in, then add the tracking number under the “Parcels” section.

   • Enable push notifications for status changes.

4. SMS & Email Notifications

   • Opt in for SMS or email alerts during shipment creation or on the website.

   • Receive automatic updates at each transit milestone.

5. Automated Phone Service

   • Call Colissimo’s automated tracking line, enter the tracking code, and listen to the recorded status.

What Is Colissimo Contact Number

• Customer Service Phone:

  • Within France: 3631 (Mon–Fri, 8 AM–7 PM CET)

  • From Abroad: +33 970 831 831

• Email: [email protected]

• Head Office Address:
  La Poste – Colissimo Service Clients
  115 boulevard Montaigne,
  92130 Issy-les-Moulineaux, France

FAQs About Colissimo Tracking

Q1: What does “En traitement” mean in my tracking status?

Indicates that the parcel is being processed at a Colissimo sorting center before onward transit.

Q2: How long until tracking updates appear?

Initial scan occurs within 24 hours of drop-off; subsequent updates follow at each major handling point.

Q3: Can the delivery address be changed after shipment?

Yes—address modifications are possible via the Colissimo website or customer service, provided the parcel has not entered the final delivery phase.

Q4: What to do if a package is marked “Livré” but not received?

Check with neighbors or relay points first. If still missing, file a claim on the Colissimo website within 15 days of the indicated delivery date.

Q5: Is insurance included in Colissimo tracking?

Basic coverage up to €23 is automatic; higher coverage levels can be purchased at drop-off.