Cubyn, founded in 2014 and headquartered in Paris, France, specialized in end-to-end logistics solutions for e-commerce businesses across Europe. As a technologically driven logistics provider, the company offered automated fulfillment, warehousing, and delivery services tailored for small-to-medium enterprises. Cubyn’s proprietary platform integrated with major e-commerce platforms like Shopify, PrestaShop, and WooCommerce, enabling merchants to streamline inventory management and order processing.
Key services included:
Fulfillment Solutions: Storage, packaging, and dispatch of goods from Cubyn’s warehouses.
Cross-Border Delivery: Cost-effective shipping across Europe with real-time tracking.
Returns Management: Automated processing of returns to reduce operational overhead.
Cubyn distinguished itself through same-day dispatch guarantees and partnerships with global carriers like DHL and UPS. The company emphasized transparency, providing merchants with granular insights into delivery performance and inventory levels via its dashboard.
Access the Cubyn tracking portal using credentials provided during account setup.
Locate the tracking number in the order confirmation email or the “Shipments” section of the dashboard.
Enter the tracking number to view real-time updates, including warehouse departure, customs clearance, and final delivery.
Cubyn partnered with Synctrack, a unified logistics management platform, to enhance post-purchase visibility. To track shipments via Synctrack:
Retrieve the Cubyn tracking number from the order confirmation.
Navigate to Synctrack’s tracking interface.
Input the tracking number to access live status updates, delivery timelines, and exception alerts.
For inquiries related to tracking or delivery issues, use the following channels:
Phone: +33 7 61 08 89 96 (available weekdays from 9 AM to 6 PM CET).
Email: [email protected] (average response time: 4 hours).
Office Address: 2 rue Jules Lefebvre, 75009 Paris, France.
1. How long does Cubyn take to deliver packages?
European shipments typically arrived within 2–5 business days. Cross-border deliveries occasionally extended to 7 days due to customs inspections.
2. Can I track a Cubyn package without an account?
Yes. Use the tracking number with third-party platforms like Synctrack or AfterShip for basic status updates.
3. What if my package is marked “delivered” but hasn’t arrived?
Contact Cubyn’s support team within 48 hours to initiate a carrier investigation.
4. Does Cubyn support address changes after shipment?
Modifications are possible only during the warehouse processing phase. Post-dispatch changes require carrier coordination.
5. Are Cubyn tracking updates accurate?
Real-time data from Cubyn’s API ensured 99% accuracy, with occasional delays during carrier handoffs.