DD Express

DD Express Tracking Information

DD Express specializes in B2C and B2B cold chain logistics, focusing on frozen and fresh product delivery across Peninsular Malaysia and Singapore. The company ensures temperature-controlled transportation with refrigerated storage (0–10°C) and frozen storage (≤-18°C), catering to seafood, dairy, baked goods, and e-commerce fulfillment. Services include door-to-door delivery, cold room storage rentals, and chartered cold truck solutions, prioritizing timely and secure handling of perishable items6.

While historical details are limited, DD Express emphasizes Shopee 3PL integration and partnerships with e-commerce platforms, ensuring seamless logistics for businesses. Their operational framework includes strict packaging guidelines (e.g., polystyrene boxes with ice packs) to maintain product integrity during transit6.

How to Track DD Express Packages

1. Via Third-Party Tracking Tools

   • Synctrack:

     • Obtain the DD Express tracking number from the seller.

     • Visit the Synctrack tracking page.

     • Enter the tracking number and click “Track” to view real-time shipment status, location history, and delivery estimates.

2. Additional Methods

   • Email/SMS Alerts: Opt-in during checkout for automated notifications on shipment milestones (e.g., dispatch, customs clearance, delivery).

DD Express Contact Details

• Phone: +6011-3388 1307 (Malaysia support).

• Email: [email protected] for general inquiries or logistics assistance.

• Office Address: 1st Floor, Kompleks Penchala, No. 50, Jalan Penchala, Seksyen 51 Petaling Jaya, Selangor, 46050.

FAQs About DD Express Tracking

1. What packaging is required for frozen items?
   Frozen goods must be vacuum-sealed and placed in polystyrene boxes with ice packs to prevent leakage or defrosting. Mixing product types in one box is prohibited.

2. How long does delivery take within Malaysia/Singapore?
   Most shipments are delivered within 1–2 business days, depending on the destination and product type. Delays may occur during peak seasons or customs inspections.

3. Why isn’t my tracking number working?
   Ensure the number is entered correctly. Tracking updates may take 24–48 hours to activate post-pickup. For unresolved issues, contact DD Express support.

4. Can I track multiple DD Express packages at once?
   Yes. Platforms like 17TRACK allow bulk tracking of up to 50 packages simultaneously, ideal for businesses managing large order volumes.

5. What temperature ranges does DD Express maintain during transit?
   Refrigerated items are kept at 0–10°C, while frozen products remain at ≤-18°C to ensure freshness.