Deutsche Post DHL

Deutsche Post DHL Tracking Information

Originating from the Deutsche Bundespost founded in 1490, Deutsche Post DHL Group evolved through privatization (1995) and strategic acquisitions—most notably DHL in 2002—to become a global logistics leader. With over 500 years of postal tradition, two flagship brands—Deutsche Post (domestic mail in Germany) and DHL (international courier)—operate under a unified group employing 550,000 staff across 220+ countries.

Core Divisions & Services:

• Post & Parcel Germany: Nationwide letter and parcel network, retail outlets (13,000 post offices), registered mail with proof of delivery.

• DHL Express: Time-definite, door-to-door international shipments (Time Definite International), customs clearance expertise, ProView for business visibility.

• DHL eCommerce: Regional parcel & pallet distribution, returns management, API-driven integration.

• DHL Global Forwarding & Freight: Air, ocean, road and rail freight; contract logistics; 3PL solutions.

• DHL Supply Chain & IT Services: End-to-end supply chain management, digitalization, robotics, big-data analytics.

How to Track Deutsche Post DHL Packages

1. Official Track & Trace Portal: On dhl.de, select Track & Trace, enter the shipment number (letters: matrix code; parcels: consignment number) to view real-time status and download proof of delivery.

2. Synctrack Tracking Tool: Choose Deutsche Post DHL, input the waybill, click Track, and monitor all scan events under the Deutsche Post DHL tracking label.

3. Post & DHL Mobile App: Use the Post & DHL app (iOS/Android), scan or enter the code, and enable push notifications for instant updates.

4. Proactive WhatsApp & DHL ProView: Register for WhatsApp tracking on the business Track & Trace page or subscribe to DHL ProView for consolidated shipment dashboards, alerts and exception management.

Deutsche Post DHL Contact Information

• Headquarters: Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany

• General Customer Service (Deutsche Post): +49 228 433 3118 (Mon–Fri 08:00–18:00 CET; Sat 08:00–14:00)

• DHL Express Phone: +49 228 182 0 (24/7 international shipments)

• Email (Shop & Tracking Enquiries): [email protected]

• Email (Corporate & Press): [email protected]

FAQs About Deutsche Post DHL Tracking

1. What format is the Deutsche Post DHL tracking number?

Tracking IDs are numeric for letters (12-digit matrix codes) and alphanumeric for parcels (10-digit waybills).

2. Why isn’t my tracking status visible yet?

First scan events may take up to 24–48 hours after pickup. Ensure the code is entered without spaces or hyphens.

3. Can multiple shipments be tracked by reference?

Yes—via the MyDHL ProView portal, upload or enter reference numbers with account credentials to retrieve grouped shipment statuses.

4. How to alter delivery options once in transit?

Use the Track & Trace portal or Post & DHL app to select delivery preferences (e.g., reroute to a Packstation, hold at post office, change delivery date).

5. What occurs if delivery fails?

A missed-delivery notification appears in the portal; packages are held at the nearest post office or DHL ServicePoint for 7 days before return. A second delivery can be scheduled online.