DHL Active Tracking

DHL Tracking Information

DHL was established in 1969 by Adrian Dalsey, Larry Hillblom and Robert Lynn to pioneer door-to-door international express shipping. After rapid global expansion through the 1970s, ownership transferred to Deutsche Post in 2002, creating the modern DHL Group. Today, over 600 000 employees operate in 220+ countries, organized into five core divisions:

• DHL Express (time-definite parcel and document delivery)

• DHL Global Forwarding & Freight (air, ocean and road freight)

• DHL Supply Chain (contract logistics and warehousing)

• DHL eCommerce (B2C parcel solutions)

• DHL Freight (full-load and less-than-truckload road freight)

How to Track DHL Packages

1. Official DHL website

   • Navigate to the Track & Trace page at dhl.com, enter the tracking number, and view live updates for each event in the shipment journey.

2. Synctrack platform

   • On synctrack.io, select DHL tracking, input the parcel identifier, and access consolidated tracking details.

3. MyDHL+ / MyDHLi portal

   • Log in to MyDHL+ (Express) or MyDHLi (global) to track multiple shipments, download proofs of delivery, and manage account preferences.

4. DHL Express Mobile app

   • Install the DHL Express app (iOS/Android) to receive push notifications, view shipment maps, and adjust delivery instructions on the go.

5. SMS & Email notifications

   • Opt in for automated alerts via SMS or email to receive estimated delivery time windows and direct tracking links.

6. Social chat & WhatsApp

   • Send the tracking number via WhatsApp or social-media messaging (Facebook, Instagram, Twitter) for quick updates without logging in.

What is the difference between tracking on SyncTrack and DHL?

Looking for a seamless way to monitor your shipments? Try SyncTrack, the advanced package tracking platform that integrates 500+ global carriers. With SyncTrack, you gain access to real-time, end-to-end tracking insights to streamline your logistics and stay informed at every step.

For consumers:

Use SyncTrack to effortlessly track your parcels with a clean, intuitive interface. Our platform translates complex tracking data into easy-to-understand updates. Plus, you can track multi orders from multi carriers only by Synctrack.

For sellers and businesses:

SyncTrack offers powerful tools to optimize your operations. Leverage our API and Shopify Order Tracking App, and automated alerts to manage bulk shipments, reduce customer inquiries, and enhance delivery transparency. SyncTrack’s dashboard centralizes tracking for all your orders, saving time and improving efficiency.

Join thousands of satisfied users and transform your shipping experience with SyncTrack.

DHL Tracking Contact Number

• Global Customer Service: access local toll-free and direct numbers via the Contact Us page on dhl.com.

• France (Express): 0825 10 00 80 (0,15 € TTC/min)

• United Kingdom

  • Business: 0844 248 0844

  • Individuals: 0344 248 0012

• United States: 1-800-225-5345

• Headquarters (Bonn, Germany): +49 228 182-0

• Office locations:

  • DHL Group HQ: Charles-de-Gaulle-Straße 20, 53113 Bonn, Germany

  • DHL Express France: 53 Avenue Jean Jaurès, 93350 Le Bourget, France

FAQs about DHL Tracking

Q1 When does tracking information appear?

Once the parcel enters the DHL network (scan at origin facility), status updates typically show within 24–48 hours.

Q2 What does “Shipment information received” mean?

The tracking number is active but the parcel has not yet been handed over to DHL. Await the first scan at a DHL facility.

Q3 Why does the tracking number show as “unknown”?

Either the number is incorrect or the shipment has not been registered in the system. Verify the number’s format and retry after a few hours.

Q4 How to change delivery instructions?

Use the Track & Trace result page or the mobile app to select “Reschedule delivery”, “Change address” or “Parcelshop pickup”, subject to sender’s settings.

Q5 What if status shows “Delivered” but nothing received?

Check with neighbors or property office first. If still missing, contact Customer Service immediately with the tracking number to initiate a location trace.