DHL Benelux

DHL Benelux Tracking Information

Origins and Evolution: Founded in 1969, DHL became part of Deutsche Post in 2002 and has served the Benelux region—Belgium, the Netherlands and Luxembourg—since integrating former local carriers (such as Van Gend & Loos in 1999). DHL Benelux operates a dense network of service points, state-of-the-art e-commerce fulfilment, express shipments and freight solutions across the three countries.

Key Services:

• Express Delivery: Time-definite door-to-door across 220+ destinations.

• DHL eCommerce: Regional parcel & pallet transport with return options and local partner pickup.

• Freight & Supply Chain: Air, ocean, road and rail freight; customs clearance; 3PL solutions.

• Digital Tools: MyDHL Portal for shipment creation and tracking; Active Tracing for real-time milestone updates; open APIs for integration.

How to Track DHL Benelux Packages

1. Official Website: Visit the Track & Trace page on the Benelux site (dhl.com/be-en or dhl.com/nl-en), enter the 10-digit waybill, and view shipment milestones.

2. Synctrack Tracking Tool: Select DHL Benelux, input the tracking number, then click Track to see all status updates under the DHL Benelux tracking label.

3. MyDHL Mobile App: Download the app, tap Track Shipments, enter the waybill, and enable push notifications for live alerts.

4. DHL eCommerce Portal: Go to the regional Track & Trace portal, enter the shipment number and the recipient’s postal code to pinpoint delivery location.

DHL Benelux Tracking Contact Information

• Belgium (DHL Express):

  • Phone: 02 715 50 50

  • eCommerce hotline: 0900 222 21 20 (local rate)

  • Office (Headquarters): Brandekensweg 2, 2627 Schelle

• Luxembourg (DHL Express):

  • Phone: +32 2 700 98 50

  • Corporate Communications: [email protected]

FAQs About DHL Benelux Tracking

1. What format is a DHL Benelux tracking number?

Tracking numbers are 10 numeric digits, unique to each shipment.

2. Why isn’t the tracking status updating?

It can take up to 24–48 hours after pickup for the first scan to appear; ensure the waybill is entered correctly, without spaces.

3. Can shipments be tracked by reference or account?

Yes—log into MyDHL Portal, choose Track by Reference, enter the reference, account number and date, and retrieve all matching consignments.

4. How can delivery preferences be changed?

After the first scan, use the MyDHL Portal or the eCommerce Track & Trace page to select delivery options (e.g., hold at ServicePoint, change date or address).

5. What happens if a delivery is missed?

A missed-delivery card will indicate next steps. Alternatively, request a second delivery attempt or reroute via the Track & Trace portal, or contact the local call center.