DHL Ecommerce

DHL eCommerce Tracking Information

DHL eCommerce, a division of DHL, specializes in cross-border e-commerce logistics and domestic/international parcel delivery. Established to support businesses of all sizes, it handles over 1 billion parcels annually across 220+ countries. Key services include real-time tracking, automated shipment notifications, and end-to-end shipping solutions tailored for e-commerce platforms like Amazon and eBay. The company emphasizes cost-effective pricing, sustainable logistics, and integration with global postal networks for final-mile delivery.

How to Track DHL eCommerce Packages

1. Via the Official DHL eCommerce Website

   • Visit the DHL tracking page.

   • Enter the tracking number (10–39 characters, e.g., GM99999999999 or LX123456789).

   • Click “Track” to view real-time updates, including location history and estimated delivery dates.

2. Via Third-Party Tracking Tools

   • Synctrack:

     • Obtain the DHL eCommerce tracking number from the seller.

     • Visit the Synctrack tracking page.

     • Input the tracking number and click “Track” for shipment details.

3. Additional Methods

   • Email/SMS Alerts: Opt-in during checkout for automated delivery notifications.

DHL eCommerce Tracking Contact Details

• Phone:

  • Main hotline: +65 6879 8000 (Singapore headquarters).

  • Regional support: +1 317 554 5191 (US customer service, Mon–Fri 8 AM–9 PM ET).

• Email: Submit inquiries via the contact form on the DHL eCommerce portal.

• Office Address:

  • Headquarters: 150 Beach Road, #11-01 Gateway West, Singapore 189720.

  • Regional branches in the US, Germany, and Asia.

FAQs About DHL eCommerce Tracking

1. What does a DHL eCommerce tracking number look like?
   Tracking numbers are 10–39 characters long, often starting with GM, LX, or RX (e.g., GM123456789DE).

2. How long does international delivery take?
   Delivery ranges from 2–3 days for neighboring countries to up to 20 days for distant destinations. Delays may occur due to customs or weather.

3. Why isn’t my tracking status updating?
   DHL eCommerce uses milestone tracking, which shows key events (e.g., customs clearance). Updates may lag by 24–48 hours post-handover.

4. Can I change the delivery address after shipping?
   No. Address changes must be requested through the merchant or seller before dispatch.

5. What if my package is held by customs?
   Customs may delay shipments for inspections or unpaid duties. Recipients are typically contacted directly for documentation.