DPD FR

DPD FR Tracking Information

DPD France (DPD FR) was founded in 1995 under the Exapaq brand to specialize in road-based express parcel delivery for B2B customers. In 2015, Exapaq was fully rebranded as DPD France to align with the DPDgroup (now Geopost) international network. Initially focused on business shipments, DPD FR expanded into B2C services in 2020 to meet the surge in e-commerce demand.

A subsidiary of Geopost (the international parcel arm of La Poste), DPD FR operates a nationwide network of 56 agencies, 5 sorting centres, and over 10 000 Pickup Parcelshops and lockers, offering:

• Domestic next-day delivery (DPD Classic: J+1 for national parcels, subject to cut-off times)

• International delivery across 220+ countries (J+1–J+5 depending on destination)

• Predictive delivery with SMS and email notifications

• Flexible reprogramming (change date, address, or pick-up at a Parcelshop)

• Dedicated business solutions (contractual SLAs, API integration, EasyShip module).

DPD FR’s platform at trace.dpd.fr/en/trace provides live updates on each transport stage, from collection to delivery.

How to Track DPD FR Packages

1. Official DPD France website

   • Go to trace.dpd.fr/en/trace, enter the parcel number or delivery notice number, then click Track. Live status and location updates appear instantly.

2. Synctrack platform

   • On synctrack.io/couriers/, select DPD FR, input the DPD FR tracking number, and submit to view detailed shipment progress. This alternative aggregates carrier data for unified tracking.

3. myDPD mobile app

   • Download the myDPD app (iOS/Android), log in with the shipment reference, and access real-time tracking, rescheduling, and delivery notifications.

4. SMS & Email notifications

   • If the sender has opted in, DPD FR sends automatic SMS and email alerts with estimated delivery windows and status links.

5. Customer area (Recipient Area)

   • Registered recipients can log into the Espace Destinataires on dpd.fr to track multiple shipments, manage delivery options, and view history.

DPD FR Tracking Contact Number

• Customer Service (private individuals)

  • Phone (free call): 09 70 80 85 66

    • Monday–Friday 08 h–20 h, Saturday 10 h–18 h (excluding holidays).

  • Email: via the online contact form on dpd.fr under Help > Contact us.

  • Social media (WhatsApp, Messenger, X): message the official DPD France profiles.

• Corporate Office (Geopost directory)

  • Phone: + 33 (0)5 58 74 30 30

  • Email: [email protected]

  • Address: Parc d’activités économique ATLANTISUD, 600 rue de la Gravière, 40230 Saint-Geours-de-Maremne, France.

FAQs about DPD FR Tracking

When will my package be delivered?

If the sender has enabled customer notifications, an SMS and email with the delivery day and time are sent once the shipment is loaded onto the delivery vehicle. Otherwise, rely on the standard Monday–Friday 8 h–18 h window (Saturday in some postal codes).

What if status shows “package delivered” but nothing received?

Contact Customer Service immediately (09 70 80 85 66) for a location search. Agents operate Mon–Fri 8 h–18 h, Sat 10 h–18 h. Alternatively, use the contact form online.

What does “parcel is being prepared by the shipper” mean?

Tracking number has been generated, but the sender hasn’t yet handed the parcel over to DPD FR. Only the sender can confirm hand-off timing.

Why does tracking show “parcel number unknown”?

Either the parcel hasn’t reached the DPD network yet, or the number entered is incorrect. Wait a few hours and retry; if still “unknown,” verify the number with the sender.

How to reschedule delivery?

On the tracking result page, select Plan a new delivery, choose a date/location (Pickup Parcelshop, workplace), and confirm. Options depend on the sender’s shipment settings.